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I would like to say that Leo Nicodemou was great at sorting everything out with minimum hassle and keeping us well informed, as he also was when he leased our other car from you. This is why we came back to you to lease this car. Please pass on my thanks.
Also, the delivery driver was great, keeping us informed of exactly when he would be arriving. My wife took delivery and found him very helpful.
However, I would say the information from the Support Team was a bit confusing and contradictory as I was initially told some incorrect delivery dates, but then couldn't get any hint of a delivery date at all, which was a bit frustrating.
We are very pleased with the car.
Thank you, the car arrived on time 12.30 after being given a PM time slot, as I had the day off I drove out to the peak district, and the Queen was at Chatsworth , didn't she her, but had a pub lunch. The car is great but takes a while to get used to all the gismos, the park brake was a little awkward and not fathomed out the Stop Start, but think it might not be stopping because of the Air Con being on, these are both very different in the way they work compared to our Freelander.
Apart from delivery note I signed nothing more, so assume I'll be invoiced for the large upfront payment or that it will be taken from my bank in the same way as the regular monthly payments.
You have been excellent throughout the process and have handled the long process with excellent customer care, making waiting worthwhile.
Thank you for your e-mail the delivery was fine & it is comforting to know that there is someone on hand should it be required.
Re the gap insurance it transpired that it is included in my current ins.policy but thanks for the heads up.
In summary, the whole process from initial contact with Fleetprices to delivery of the car was first class. At all times we were updated as to how matters were progressing and we took possession of the car much quicker than anticipated. The vehicle is exactly as was expected. To be honest, we chose the car having visited our local Vauxhall dealer, but for whatever reason, they could not come even close to the final rental price offered by your company, so we are very pleased with the deal we received.
Many thanks again,
Delivery went very well and yes I'm very pleased with the car.
Thanks for all your help.
Thanks for getting in touch and I can confirm we have been absolutely delighted with the service from you guys.
We were looked after from initial phone call through to delivery by Elena Parker who has been brilliant and always answered any questions whilst assuring us at every stage of the process (we were first time leasers so this was all new to us!).
Elena has been friendly, professional, always getting back to us promptly and is a credit to the company offering customer service of the highest standard. Even though there were a couple of hiccups (allow shortage at the factory so not your fault) she was on the ball, took control and sorted everything and kept us in the picture. She then liaised with Steve Walmsley at Lookers (who was equally brilliant) and between them, they went out of their way to ensure we had delivery on our chosen date, even though this meant extra work for them to re-juggle customers expectations and source a vehicle of the same spec in time for us.
Finally our vehicle delivery was excellent with the driver offering great customer service and again provided a friendly, nothing a problem attitude. And of course the car is excellent too!
The whole experience has been excellent and everyone has been brilliant to work with and we will recommend the company to all our friends and relatives. You will be the first company we ever think of for any vehicle leasing needs in the future.
So a big thank you to all involved and for offering such brilliant service with the highest level of customer care and attention to detail.
Keep up the great work and please pass on our sincere thanks to Elena, Steve and delivery driver.
Other than quite a long wait for the vehicle - not your fault but VW - everything went well. Thank you for all your help. The team were all very good with any questions I had.
Just to say that Chris is a credit to your team. He was patient, helpful and understanding with my quote.
Thank you for taking the trouble to ask.
Yes the SX4 arrived yesterday and very pleased with it. Even better than the base model I took for a test drive.
Thank you very much for arranging this lease for me.
Will recommend your company.
Kind regards, and a Merry Christmas to all at Fleet Prices.
Just thought you'd like to know that we received the car and it was all fine.
It really is a great car, very spacious and sounds very solid.
Had great fun getting used to the controls etc, and we're looking forward to some fine driving.
Thanks again for all your help.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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