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I was very happy with the service provided and both Chris and Jessica, who dealt with my enquiry were both extremely helpful.
Initial service was great thanks. Leo provided me with updates prior to the vehicle being delivered and was in contact once it arrived at Audi.
Received car and very happy with it.
The car has been delivered on perfect time. Everything went smoothly from start to finish and we are very satisfied with the professional service that you provided and in particular Chris Greene's help and quick responses in handing our initial enquiry, questions and the appropriate paperwork.
We would definitely recommend Fleet Prices and will be back gain at the end of our current lease contract.
The delivery was excellent in all respects. I'm very pleased with the car thank you.
It's unusual these days to receive such great service - but that's exactly what we received from Ashley and the girls involved in your customer support.
Many thanks and we will definitely recommend you.
Very pleased with my new Fiesta! All went very smoothly - in fact, the whole process from start to finish went like clockwork. I found everyone at Fleetprices to be professional, courteous and efficient. Thank you for making the nerve-racking business of getting a new car so painless!
Arrived today, we've gone for a drive and we're very happy, exactly what we wanted. Thanks for all your help throughout getting it, very much appreciated.
The initial contact was great with call backs and adjustments made to my requests and budget restraints handled really well by Leo.
The delivery was a bit of a nightmare as delivery was scheduled to my home and I work at a busy NHS Hospital with limited mon to Friday slots available
Then the car was damaged and deferred again, then I forgot a day at Cheltenham races!
Eventually the car was delivered last Monday and I am pleased as punch.
The Dealer provided a 'luxury' hire car from the date of the original delivery so all ended well.
Rochelle was really good with delivery updates
Thanks for your email.
I've taken delivery of the car and am very pleased with it. I've also been very pleased with, and appreciative of the support provided by your team in arranging this lease. Anissa in particular has been very helpful: always prompt and courteous in dealing with my many questions. (In fact I'm sure she'll be pleased I've got the car now - I'll have no more queries for her to answer!!) The rest of the support team, whoever I've dealt with, have also been great. Thank you, and please pass on my thanks to them.
One comment on the actual package as something by way of feedback for the future. It wasn't clear until quite late in making the arrangements that the Jaguar leasing company does not allow the driver to utilise the “App” and the associated emergency response and breakdown services. As it happens I personally am not too worried by this: the App functions would be used on very few occasions anyway and I have alternative breakdown cover arrangements. However, as I'm paying ~£400/month it's disappointing to learn that I'm being denied access to all of the services that Jaguar have provided in the car I'm leasing. This is apparently on the grounds of “Data protection” but I sense this is nothing more than a poor excuse for the leasing company not to have to bother to put the resources in place to manage this properly. This is nothing to do with Fleet Prices, and certainly no reflection on the service that you have provided, but I raise this as a matter that you might wish to explore further.
I would also add, in closing, that the collection service for my previous car was also very well organised. Whilst this was probably not controlled by Fleet Prices, be happy to take some credit for it! :-)
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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