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Everything went well with the pickup of the car thanks Steve, and like yourself, Paul was a gent and a true professional to deal with.
Steve the whole experience has been good from Leo to Claire on the support team,Iwas kept in the loop at all times.So I have been really happy,one issue slightly spoilt it,The Evoque was delivered at 8.30am and I was told the Tiguan was a first job for the pick up driver,obviously I wanted to go out and drive my new car but couldn't as I may have missed the pick up of the Tiguan.I called the company at.11.30am and was told the driver would be with me within a couple of hours.At 2.45pm I called again and was told the driver would not be with me until between 5 and 6pm.I was due in work at 5pm so I had to wait for my wife to come home and give her the Tiguan keys,The guy turned up at 6pm.Apart from that all was fine the Tiguan was spotless no charges,whoever gets the Tiguan will get a lovely motor.
My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
Thanks for your note.
Yes, very happy thank-you. The car is very nice.
The delivery driver rang me late morning and was outside my house within an hour.
I've taken delivery of a few lease cars before and the driver was up there with the best of them in terms of showing me the ropes.
He was also very pleasant and polite, qualities which seem to be on the decrease nowadays.
I'll take a look at the gap insurance, given this is car at the higher end of the market.
10/10. Thanks again.
Two successful completed leases with yourselves and the third starting.
Appreciate the note on gap insurance, will look into it later this month.
Hi Rachel - Just to confirm i received the car this morning without any problems. Thanks for your assistance during the process.
Yes I am very happy with the car and the service provided by Fleetprices and Craig. For me the fact that Craig and the support team kept me informed at every step of the way, was invaluable. Too many companies these days do not do this, therefore in my opinion , the service provided exceeded superb.
Many thanks and I will certainly be using you guys in the future.
Many thanks, all has gone really well. Many thanks for all you have done, will be in touch soon when we want another car.
Thanks for your help with this, I'll push any other colleagues in your direction should they be in the market to get a new car.
I can confirm I was more than happy with the service I received from yourselves, very professional and the price was the best I could find.
I will most certainly come back once this lease has expired.
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