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I am a very happy lady now, thank you very much for all the time & effort you've put into helping me getting my dream car! Everything went smoothly & I'm very satisfied with my car.
Thank you again!
Yes, I'm very happy with the car thanks and the whole experience was fairly smooth and hassle free. There were lots of forms to complete and sometimes faxing/scanning wasn't available to me, but we worked around that (posting where possible) and turned it all around quite quickly. The amount of forms isn't unusual given the financial and contractual agreements to be made, so no issues there.
I also requested a car ASAP, so was pleased with how Fleet Prices found one in stock that pretty much matched my criteria and met my timescale demands.
My only outstanding question/s is when payments will be taken, both the initial '6-monthly' payment and the ongoing direct debits?
I have already recommended your services to other friends and family who are looking into similar leasing options.
Having had a company car for over 10 years, this was the first time I had to go out onto the market and lease a car for myself. Plenty of options out there, but Fleet Prices seemed to be quite competitive. Anissa found me what I wanted and despite her being on holiday, she ensured that I had the car delivered when I needed it. Great service with only a couple of minor hitches - at the dealer showroom, which were quickly resolved. So yes I would feel comfortable recommending Fleet Prices to anyone.
Yes the car was delivered as planned on thursday the 26th and am very happy with it.
I did contact Black horse finance as I wished to know the dates when payments are expected etc,but they advised I will receive an invoice detailing this in due course.
Overall I am very satisfied with the service your company have provided me keeping me updated with the progress of the vehicle, and i will not hesitate to recommend fleet prices to my friends.
Car has been delivered and all went very smoothly with no issues whatsoever. It's so far been a real joy to drive and has been a nice change from the previous lease (Audi A6).
Everything went very well on Friday and I am absolutely over the moon with the car.
In terms of feedback, the service from Fleetprices has been fantastic throughout – a very personal and friendly service, the process was very straight forward and I was kept informed of the progress throughout.
In terms of Volkswagen at Cheltenham they were great – they made me and my wife very welcome, Steve was very helpful showing me around the car and even went to the trouble of fitting some mats in the car.
With the problems I had with the personalised registration I would like to take this opportunity to thank you and everyone else concerned for the help and support with this matter, it was a trying time for me and I am sure this was very frustrating at your end. I recognise that you and the team at Volkswagen went over and above to resolve this problem for me.
Overall I cannot fault Fleetprices and Volkswagen and would certainly recommend to colleagues, family and friends.
Thanks again for everything.
That is great and thank you once again for your help.
You have supplied an efficient and friendly service - it has made this whole process extremely easy for me !!
> This is the first time we've leased so the process was completed new.
> From the initial contact with Anissa to the delivery of the car I received constant updates from the sales team who were first class throuought.
> The gentleman who delivered the vehicle took time for me to check the car &was most courteous.
> I've received follow up emails from Anissa ensuring I was happy with the car which I thought was great customer care!
> With reference to GAP insurance ,looking at the agreement with the leasing company they seem to cover GAP within the contract.
> I'd definitely recommend your company & look forward to another car from your company.
> Kind Regards
Car arrived as promised.
Thank you for the great service you provided. I will happily recommend you to my friends.
Many thanks for your email and yes, the delivery went very smoothly and I'm delighted with the vehicle!
Overall, my experience with you guys has been fantastic. I judge this on the way you always respond to emails and you answer my queries effectively. Yes we came across a few bumps (more confusion really) but as soon as I addressed them, you would enquire and resolve for me.
The only slight issue I may raise would be where at the period before delivery I was informed on a weekly basis that my vehicle would be ready 1-2 weeks from a certain date. A week before the certain date (6th April) I was informed that the date was now in fact the 28th April with no explanation. I had to enquire to find out what was going on. In fairness I was given a good explanation, it was just the fact I had to find out myself rather than being informed straight away.
In the grand scheme of things, the above wasn't really an issue at all, as I said, your service was fantastic and I'm really pleased. I just want to give you my overall, exact experience.
Many thanks once again and I'm sure if I need to contact Beverley, she'll be more than helpful as I'm used to with your company.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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