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Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Thanks for the email. Was thoroughly impressed with the level of service throughout and Elena was helpful. I would certainly use again and recommend.
Yes everything went well yesterday. Car arrived mid-morning. Nice guy from the dealer in Kendal. Parked out of sight. Just need to find a ribbon.
Thanks very much for all your help in sorting this out at short notice for Christmas.
I'll be back to you in the new year about a C4 Picasso.
Thanks again . Have a great Christmas.
Delivery went well yesterday and I'm very pleased with the car. Thanks to all your team, it's been very straightforward.
(Daniel is the good looking one who set the wheels in motion)
I have to say it has been a please to deal with Rachel and the rest of your team. The whole process has gone smoothly and the price I got was very good. I have now also ordered more vehicles from you.
I will pass on your companies details if any asks who to lease vehicles from.
Thank you so much for all the assistance of the team in finding me the right car for a great price, you have been great. A special thank you to Carl for all the emails and calls and making everything run smooth.
Many thanks and kind regards
Melissa Kendall Manser
It's amazing. A smooth transition :0)
Thank you so much for all of your help and expert assistance. You've been great as always!!
I'll be in touch in 3 years :0)
Thank you for your email. My wife and I are very please with the car. The car specification was better than we thought.
Everything ran very smoothly, Anissa was very patient and helpful replying to all my wife's queries!
We will definitely be recommending Fleet Prices to our friends and colleagues.
Yes it arrived safe and sound thank you. It's excellent.
I have just taken delivery of my new VW Touareg and I am delighted with it.
Many thanks for making the arrangements so successfully for me.
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