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Thanks Steve - all went as planned and 10/10 for all parties concerned from start to finish in the process.
Thanks for your follow up e-mail.
I have nothing but good feedback. Rachel was extremely helpful throughout the process and has been in contact since the delivery to confirm everything went well.
I am enjoying the car and the driver was extremely helpful when bringing the car to my work and showing me round the car.
Overall a very good experience that I have already recommended to a friends and family. I will be using Fleetprices again in 3 years time if I choose to lease again.
The service from Fleet Prices has been second to none from start to finish. Part of the reason for taking up the contract with Fleet Prices was because they were competitively priced and unlike other lease companies they left you alone to make the final decision as opposed to some who have a habit of plaguing you with phone calls! Once the contract was signed I was fully informed of the delivery date, Anissa was always on hand by phone or email, even to the point of returning a call late in the evening - superb customer service!
In terms of the experience I would say it was first class, Michael Tomlin took my initial request for information and ensured I had the required quotes and any further support information very efficiently. He also worked under my constraints being available by e-mail only most of the time as I was busy deploying various services in different areas around the country and not always available by phone.
He was as honest as he could be - I probably could have found a better deal but he came across as the more professional and therefore trustworthy of the pool I was dealing with at the time. All arrangements went smoothly and he was able to answer what probably seemed like obvious queries in a timely manner and without fluster.
The delivery went smoothly, it was early and to be honest I was still abed, but the chap waited a few minutes for me to rise, showed me around the vehicle and pointed out the controls of note, access to the boot etc and we walked around - in the rain - to confirm all was well.
As mentioned to Michael in a note last night, the vehicle is a huge hit not only with myself for the quality and driving experience, but the family are very much enamored by it - more so even than the most recent Scirocco which previously held the top position.
To date then nothing but a positive experience all round from Fleetprices and Mercedes, and if asked I will certainly recommend your services.
Allan is away from the office, but I dealt with the Peugeot.
Everything went well, and as ever Anissa is an absolute star, she always goes above and beyond to help us and we are not the easiest of customers.
Jessica also has been extremely helpful, so if you could thank both of them on our behalf.
We would like GAP insurance on the recent delivery, so if Dawn could drop me an email with the price that would be great.
Parenta Group Ltd
Sorry for the late reply. Busy times here...
I have only good things to say. Very good experience all round. Leo is brilliant.
... And I'm driving my dream car...
I have to say I'm very pleased with the service I received from FLEET PRICES. I dealt with Chris initially he was very polite and professional, answered every question I had and helped me through the process stage by stage. Then Jessica too was very helpful and provided me with all the necessary information for competition .
With regards to delivery of the vehicle I was informed at various stages as to delivery time and when the drivers were delayed they let me know. They were both very pleasant and took the time to give me explanation as to instruments on the dash board, and just made the experience a pleasant one so cannot fault you on anything and on that basis would be happy to recommend you.
Thank you for making the whole experience hassle free.
Sorry late reply but not much to comment other
than i am happy at present with things and the
the delivery went fine.
Thanks to those at Fleetprices who started the process and saw it
Yes I can confirm that service up to date and handover has been satisfactory.
In fact your sevice and assistance could not have been better. Right from the very first phonecall, your customer service has been excellent.
We would have no hesitations in recommending you or using you next time!
Yes, everything went smoothly with delivery thanks. Very happy with the car so far!
The sales process with Fleetprices was very good. I was kept informed regularly of any updates with my order and any questions I had were answered quickly.
I would definitely consider using Fleetprices again.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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