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Yes everything went smoothly and i have insured the car with direct line, cause I'm their costumer for couple of years.
Your co worker Rachel Gouldingay was brilliant and patient with me and I could say if she wasn't chasing me I was going to hire a car from Arnold Clark.
Thank you for a great customer service.
Thank you very much for your email, i am really pleased with the services and the delivery of my car! I have only good comments to say for the overall experience! Leo's services and help were excellent, he provided all the clarifications and re-assurance I needed and helped me take my final decision.
The only comment i have is that during the waiting period i had to 'chase ' the supporting team for updates and status of delivery! But that wasnt a major issue! They always replied minutes after my emails and being very helpful!
The delivery of the car went very well, car arrived in excellent condition the gentleman who deliver the car took the time to explain its functions etc!
I am very happy with my choice of this car and extremely pleased with your services!
Thank you very much and be sure that i will definetely recomend you at sny chance!
Thanks for your email.
I've taken delivery of the car and am very pleased with it. I've also been very pleased with, and appreciative of the support provided by your team in arranging this lease. Anissa in particular has been very helpful: always prompt and courteous in dealing with my many questions. (In fact I'm sure she'll be pleased I've got the car now - I'll have no more queries for her to answer!!) The rest of the support team, whoever I've dealt with, have also been great. Thank you, and please pass on my thanks to them.
One comment on the actual package as something by way of feedback for the future. It wasn't clear until quite late in making the arrangements that the Jaguar leasing company does not allow the driver to utilise the “App” and the associated emergency response and breakdown services. As it happens I personally am not too worried by this: the App functions would be used on very few occasions anyway and I have alternative breakdown cover arrangements. However, as I'm paying ~£400/month it's disappointing to learn that I'm being denied access to all of the services that Jaguar have provided in the car I'm leasing. This is apparently on the grounds of “Data protection” but I sense this is nothing more than a poor excuse for the leasing company not to have to bother to put the resources in place to manage this properly. This is nothing to do with Fleet Prices, and certainly no reflection on the service that you have provided, but I raise this as a matter that you might wish to explore further.
I would also add, in closing, that the collection service for my previous car was also very well organised. Whilst this was probably not controlled by Fleet Prices, be happy to take some credit for it! :-)
We took delivery of the car on Friday and all is great thanks.
Thanks very much for your help over the last few weeks. We've are delighted with the service we've received and the ease of the entire process. Thanks again - I would wholehearted recommend you!
Thank you very much for your friendly, efficient and smooth experience while leasing the car 'nothing was too much' for you from the beginning. I felt that i was valued as a customer and you never failed to deliver even when i kept changing my about different car.I felt you were honest and approachable throughout the process. This goes to Jessica too who was efficient and very accommodating. Many thanks.
The process and delivery of the Mercedes was spot on.
Rachel was very helpful throughout.
I'm very happy with the process overall.
It couldn't have been any easier
Chris was very helpful and a genuine good guy
was a great ex and even after I changed my mind about model of car things were still very smooth
Support team were great also
Stress and hassle free I will never go back to a dealership to buy a car
Ive told everyone at work and the golf club what an absolute joy it was to deal with your company
And was the cheapest contract I could get the car for by far
This is how getting a new car should be done
Your staff are q credit to your company
Thanks scott Marshall
Got the car without any issues.
Really pleased with it especially at the price.
Shame the roads are so dirty at the moment as it looked great when clean J
Many thanks for your help with this. It all went very smoothly
All good thanks. Car arrived promptly when arranged with a good hand over.
Thanks again for all your help.
I used to contract hire vehicles for my company back in the day and always found it the most efficient and cost effective method of funding cars.
I have never had a personal lease but have wanted to go this route for quite some time as I believe it takes all the hassle out of car purchase and more importantly changing vehicles. My son used Fleet Prices a couple of months ago and recommended that I give your company a go as he found the whole experience far less stressful and efficient – how right he was!!
Right from the quotations through to delivery the whole process was efficient, business like, friendly and was a massive cost saving against the ubiquitous and hard sell of the PCP (what a con) now being offered by dealers. I was kept in the picture the whole time and delivery and handover was right on time. What a pleasant experience – so much so that I have ordered my wife's new car through yourselves and am awaiting delivery in the next couple of weeks.
The only down side was the reaction of the local dealer where I test drove the vehicle who unbelievably said that had he known I was considering a Personal Lease he wouldn't have let me have a test drive!!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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