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The delivery indeed did go smoothly and the help received from the support team was greatly appreciated. As usual Leo was a great help in getting the deal through!
The service from Fleet Prices was superb throughout. Queries were answered promptly and I was kept fully updated from order to delivery. The car was delivered on the date arranged by two very courteous staff from the supplying dealer. I'd certainly use Fleet Prices again and would happily recommend to friends and colleagues.
Thank you for getting in touch and apologies i have not replied sooner but i am out of the UK working.
We cannot thank your company enough and dealing with Fleet Prices was so easy and the level of customer service was excellent. I originally used the search engine - Contract Hire and Leasing and the prices quoted for the BMW 330D Xdrive were fantastic.
However after i had registered my interest i received a call from Leo advising that the prices online were wrong and this was due to an error by the finance company. At this stage i thought about looking elsewhere but Leo asked to leave our request with him and he would look into a bit further. He was true to his word and came back with a fantastic lease deal that was not much higher than the original price i had seen online.
I have already thanked Leo on the phone but if you can pass on further thanks as i did make him work hard on the options list and he gave us advice as we went along and we even changed colours and trim two or three times and the final price was something we could afford every month.
After dealing with Leo i was passed over to the support team (Rachel, Claire, Rochelle & Rebecca) and they looked after me every step of the way and nothing seemed to much trouble and i had weekly updates regarding the cars progress for delivery. The big thing for me was trying to get the car delivered before the April 1st VED changes and avoid the higher costs because the car was over £40000 in value.
I know that Leo and the Support team worked with David Codman at BMW Scunthorpe to get the car delivered in time.
I understand it is not common practise but we asked Fleet Prices and BMW Scunthorpe if we could pick up the new car in person. I am sure you will agree there is something special about picking up your new car and that new car feeling. So we must pass on thanks to everyone involved for letting that happen and the new car is fantastic and a step up from our previous family SUV😊. Leo even phoned me on the day of pick up to make sure everything went smoothly.
The finance company Arval are also very good and no problems in dealing with them so far at all.
So please thank everyone again and we will be looking for a 2nd car at some point this year and I will be contacting Leo and the team and see if they can secure us another excellent deal.
Firstly, thanks for the email. I am very happy with the vehicle. One issue, I am assuming that my tax disc will arrive directly to my address? Please confirm.
I found the entire process from choosing a vehicle and to final delivery very efficient and professional and would highly recommend Fleet Prices to anyone considering a contract lease vehicle. The highly competitive prices clearly do not come at the expense of customer service, which was exceptional throughout the process.
In particular, Paul and Beverley were very helpful in organising my vehicle as quickly as possible, and I was kept up to date with developments throughout; by email, and by phone which I really appreciated.
Your team were great,
Leo was very helpful with the initial enquiry and finding the vehicle I required,
Sara, Rebecca, Rachel and Alisha were most helpful in dealing with all the paper work and all the documentation required from Lex Autoleasing.
I would like to say thank you to everyone, if you could arrange a quote for GAP insurance this would be of interest.
We took delivery of this vehicle - the exact spec requested - last Thursday, on precisely the day when told we would. Delivery was without a hitch by a lovely & professional guy from a dealer in Aldershot who provided the delivery time and, once done, even stopped for a cuppa and to interact with the kids.
Peter & Anissa of Fleetprices kept us up to speed with developments throughout the order and ensured delivery bang on schedule; they also answered our many queries fully and without hesitation. We will endeavour to recommend Fleetprices to others searching for vehicles in similar situations to ourselves.
Yes thanks. Everything went fine - squeals of excitement from my 4 year old!
Thanks for all your help steering this through.
May I take this opportunity to say that you have been fantastic throughout the whole process, knowledgeable and prompt to reply, a real credit to the company.
Thank you for all your help in our negotiations regarding the new Nissan Juke which I received today. I am very happy with the car and it´s delivery condition. The gentleman who delivered it was very helpful and friendly. I hope to do business with you again at the termination of my present contract.
Please copy and paste the above to your customer comments and thank Leo and the support team for their advice.
Hi Anissa sorry I did not get back. All went ok and on time . Absolutely love the car . Thanks for all your help .
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