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The pickup went really smoothly, and Leo was really helpful throughout the full process - from quotations, advice on alternatives , securing the car and ensuring delivery was on a date suitable for me. Although price is always a driver in this type of transaction, I was impressed with the service and will mention this to friends and colleagues when they are considering car options.
I email you with regard to Anissa Elmecheri, We just wanted to say what a credit to your company she is.
Anissa has been a wonderful help and has made the contract hire process an easy and stress free process.
We have got the exact car we wanted down to the finest detail !
She has answered every question quickly and thoroughly, irrelevant of how ridiculous the question and late the email has been sent.
She has dealt with everything professionally and quickly and we have been amazed how quickly the car has been ordered and delivered.
We have already passed her details onto two other people who are interested in contract hires and will continue to do so.
Please congratulate her on being a valuable member of staff.
Thank you Anissa and Fleet Services.
Emmi Moules and Lee Purdy
Emmi Moules & Lee Purdy
Thanks again Steve for all of your support, advice and assistance in helping me through this new method (to me) of being able to enjoy having a brand new car. Your service is exactly as promised in the glowing reports of the other satisfied customer testimonials on your website.
Service from your end in terms of the calls and mails was excellent. Rochelle (and others) were great when we had the “log incident” when it seemed to be me versus the dealer, so that support was much appreciated.
Katharine was great during the initial setting up process and her response times are second to none. I haven't seen a better deal on the car yet either, so I would certainly come to FP again if we go the leasing route next time.
Experience was generally good. Fleetprices seems to offer the best prices and this is my second experience with you. Delivery was fine. Leo was very proactive and responsive, as were Rachel, Rebecca and others in the team.
My only criticism would be that the paperwork I was sent had a couple of errors in it that meant I transferred money to the wrong people (the dealer rather than the contract hire people). I believe it has now been refunded but a bit of a bore sorting it out. The cover sheet with the contract paperwork also calls for a document that is not required - a dealer invoice. The cover sheet is a bit out of date - eg asks for the photocard and paper counterpart driving licence, which I think hasn't been a thing for a couple of years now. No biggie, but it meant I was hunting around for things that it turns out I didn't need and calling your team quite a few times.
Other than that, car is great and very happy with the deal.
The process and delivery of the Mercedes was spot on.
Rachel was very helpful throughout.
I'm very happy with the process overall.
Thank you the follow up email.
I would like to say thank you to Anissa for the easy setup of the lease deal. Every step was very simple and explained well and at a very competitive price. I was informed at each stage of when the car would be available and the documents processed quickly.
I should also like to thanks Tony lunt from Citreon, for his help with the delivery and handover.
I have already recommended fleetprices.Co.Uk to friends and family with a friend already looking to leave from you in the next month.
Really happy with the car, the delivery was exactly on time and the car was gleaming.
Thanks for all the help from yourself, Paul and Beverley.
Would like to thank you and your team for the service. The Customer service was fantastic and was always kept updated until the day of delivery, I would definitely recommend yourselves to friends and family. Also very happy with the vehicle.
Sorry I could not get back to you earlier as I have been in a meeting with the directors.
The delivery went well and the car is what I expected it to be and it was worthwhile waiting for the extra features I wanted on it.
Thanks a Lot
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