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Thank you for getting in touch and apologies i have not replied sooner but i am out of the UK working.
We cannot thank your company enough and dealing with Fleet Prices was so easy and the level of customer service was excellent. I originally used the search engine - Contract Hire and Leasing and the prices quoted for the BMW 330D Xdrive were fantastic.
However after i had registered my interest i received a call from Leo advising that the prices online were wrong and this was due to an error by the finance company. At this stage i thought about looking elsewhere but Leo asked to leave our request with him and he would look into a bit further. He was true to his word and came back with a fantastic lease deal that was not much higher than the original price i had seen online.
I have already thanked Leo on the phone but if you can pass on further thanks as i did make him work hard on the options list and he gave us advice as we went along and we even changed colours and trim two or three times and the final price was something we could afford every month.
After dealing with Leo i was passed over to the support team (Rachel, Claire, Rochelle & Rebecca) and they looked after me every step of the way and nothing seemed to much trouble and i had weekly updates regarding the cars progress for delivery. The big thing for me was trying to get the car delivered before the April 1st VED changes and avoid the higher costs because the car was over £40000 in value.
I know that Leo and the Support team worked with David Codman at BMW Scunthorpe to get the car delivered in time.
I understand it is not common practise but we asked Fleet Prices and BMW Scunthorpe if we could pick up the new car in person. I am sure you will agree there is something special about picking up your new car and that new car feeling. So we must pass on thanks to everyone involved for letting that happen and the new car is fantastic and a step up from our previous family SUV😊. Leo even phoned me on the day of pick up to make sure everything went smoothly.
The finance company Arval are also very good and no problems in dealing with them so far at all.
So please thank everyone again and we will be looking for a 2nd car at some point this year and I will be contacting Leo and the team and see if they can secure us another excellent deal.
I must say that all the staff that I have had reason to liaise with have been very helpful and professional without loosing their 'personal' touch. Any questions I have asked have been promptly replied to and answered. The delivery service was fine to the point where delivery arrangements were altered due to my unavailability.
Overall, nothing seemed too much trouble and it was a pleasure doing business with yourselves.
Just to convey sincere thanks for your efforts; Brigitte has received the car this morning.
The wait us finally over.
Other than quite a long wait for the vehicle - not your fault but VW - everything went well. Thank you for all your help. The team were all very good with any questions I had.
Thanks for your help Rachel you have been great and very professional the car seems fine so far so good.
It couldn't have been any easier
Chris was very helpful and a genuine good guy
was a great ex and even after I changed my mind about model of car things were still very smooth
Support team were great also
Stress and hassle free I will never go back to a dealership to buy a car
Ive told everyone at work and the golf club what an absolute joy it was to deal with your company
And was the cheapest contract I could get the car for by far
This is how getting a new car should be done
Your staff are q credit to your company
Thanks scott Marshall
Car received, everything is fine and I have nearly worked out what all the buttons do :-)
The car was delivered on schedule and am very happy with the car.
D Chand Business Services
I don't normally give feedback, which is more down to my laziness than any other reason.
However I am still a firm believer that good service should be acknowledged.
I have been leasing cars for many years and 2 years I ago I came to Fleet Prices. The service then was first class and I remember being kept up to date with all stages of my lease. As they say people remember how you made them feel rather than what you did.
When my lease was due up I decided to come back to you and, although I did get a few quotes elsewhere at very similar prices, my interactions with Helen was the deciding factor. She is fantastic. She responded quickly to my emails and questions, and when we spoke a few times on the phone and it was so nice to speak to a real genuine person. Your lease process is very straightforward and in fairness anyone I've spoken to has been lovely and knowledgeable.
Delighted with my car also.
I have recommended you guys (and Helen) to my friends for their next lease.
Many thanks to Helen and your team.
The car is great. Good job once again in sourcing the car for me. Love the colour!!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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