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Thanks for all your help with the car, you've been most helpful, and a pleasure to deal with.
Just to let you know everything has worked out fine and as I said the other day, the car is far better than I expected. Jim Cronin at Harrison's has been great, as has the driver Bernie, who delivered the car. Nothing was too much trouble and given the time and lack of information from Ford Europe, this was very welcome. Please pass on my thanks to them both.
I have to say that given the circumstances, Fleetprices, principally through yourself, have been superb and I'd like to thank you for such sterling work against all the odds. Particularly putting up with a grumpy old bas...d like me, well done and thanks again. I've copied Steve Marston in, because I think he needs to know how well you handled everything and to let you all know I would certainly recommend Fleetprices to anyone. I should caution, that might not include Ford and if you have any contacts with the top people, feel free to let them know how I feel, irrespective of who good the car has turned out. I do think Ford have done themselves a disservice.
Anyway, enough of the negatives, you guys did really well, thank you again.
Kind regards Rob
Yes everything went great thank you and I really love it. Thanks to you and the team for all your help.
Thank you, Sarah
Thank you for your email. I would like you to know what a pleasure it's been doing business with Anissa. Throughout the whole process she has been thoroughly professional, helpful and efficient.
Unfortunately the delivery did not go quite to plan, mainly due to the driver not ringing me in advance of his arrival and leaving the petrol tank almost empty. However, Anissa swiftly dealt with this and also arranged a fuel refund for me. Thanks to the fantastic service I've had from her I wouldn't hesitate to recommend your Company to others and would certainly use you again in the future.
Many apologies for the delaying in replying.
This is the first time I have leased a car and all I can say is I'm glad I chose your company as the guidance and advice I received from Mike was second to none.
I was very apprehensive that leasing a car would be time consuming and complicated but Mike fully explained how the process worked which gave me the confidence to decided to take the plunge so to speak and order a car through your company.
I was also really please with the deal Mike managed to get me on the BMW 2 series as like-for-like it was much cheaper that any dealership could offer me for the same car.
Although, it did take two and half months to deliver the car it would probably have taken the same length of time if I had purchased the car through a dealership due to the specification on the car I required.
Overall, I have been very impressed with the value for money, guidance and advice from your company and I wouldn't hesitate in using your company again or recommending it to others.
I have a couple of questions I hope you can help me with:
- will you contact me a few months before my current contract expires to let me know of any deals for similar type cars?
- if you advise me or I see on your website an new lease offer I may be interested in before my current contract is due to finish am I able to finish my contract early so I can take advantage of the new lease deal?
The service from Fleet Prices has been second to none from start to finish. Part of the reason for taking up the contract with Fleet Prices was because they were competitively priced and unlike other lease companies they left you alone to make the final decision as opposed to some who have a habit of plaguing you with phone calls! Once the contract was signed I was fully informed of the delivery date, Anissa was always on hand by phone or email, even to the point of returning a call late in the evening - superb customer service!
Two successful completed leases with yourselves and the third starting.
Appreciate the note on gap insurance, will look into it later this month.
Yes everything was fine thanks and I love it – happy as a clam!!
Thanks for your help with everything.
Yes I have received the car thank you and all is well.
Many thanks for all your help, I have found the whole process efficient and without problems.
From the very moment on sunday evening when we completed a quote request on your website we were really pleased with the potential of having such a nice car and ultimately hassel free motoring.
The very next morning and just after 8am we received a reply from Anissa with a really competitve quote and some excellent information around next steps in the whole process of completing the finance application down to estimated delivery time of the car.
This put our minds at ease as we are first time leasers! So we were quite anxious around how it all works and the pros and cons etc. I have to say that the level of customer service which we received from Anissa was out of this world. She communicated clearly and concisely and the timeliness of her replies and the level of professionalism has certainly resulted in fleetprices gaining a customer for life. We have been truly blown away with the service and are over the moon with the car.
I have advised of a slight paintwork scratch to Anissa this morning and am awaiting a reply but this has not impacted my views of the service which we have received.
We are very happy customers and have shared your website with friends already who are looking for similar deals. Well done!!
Matt and Jodie
Matt & Jodie Millar
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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