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I have received my license back and the car was delivered today.
Many thanks for all your help in making the leasing process so simple.
Just searching thru my emails and noticed this - realised i hadn't replied. I am delighted with my car - it's the very first brand new car i have ever had...and wouldn't have been able to afford to ever buy one so the leasing scheme is ideal for me.
Leo was very good - he led me thru the process and followed up/chased the company when there were any delays. I will be happy to recommend to friends and will be happy to use Fleet Services at renewal.
Yes car arrived at lunchtime today and both myself and my wife are over the moon! It's better than we ever imagined. Thanks very much for all your help in making this a pleasant and easy process. I will be highly recommending fleetprices to all my friends and colleagues.
Once again thanks very much and hope to deal with you again soon
I'm very happy with the car. In fact it appears I have the latest 'Ultra' A6 model with S-Tronic rather than the CVT multitronic auto that was current at the time of ordering. Although the same retail OTR price as the superseded car, it seems like a bonus to get a slightly more efficient, powerful car with a better gearbox than I was expecting!
The car was driven from Swindon by a very nice gentleman who, despite arriving early for an afternoon delivery, was happy to wait for me. I had a BMW lease car delivered a couple of weeks previously which was trailered to me but I don't mind as long as it arrives clean with a little fuel.
Michael Tomlin dealt with my order and was always helpful and polite. I had a very prompt reply to my initial enquiry and subsequent emails were dealt with very promptly. This won my custom. I find the website quite nice to navigate. It did seem to take an inordinate time to approve the finance though. Far more than I have ever encountered with other lease cars and I have a very good income and credit rating. A BMW I leased with another company took a fraction of the time and the process started at the same time. Once approved the car was actually delivered a little earlier than estimated so, overall, I am a happy customer.
I did question the initial document fee which seemed excessively high compared to other lease brokers. Due to the time it took to approve finance, this was actually reduced at my request to the fee comparable to your competitors. I also had some slight concern as your company is not BVRLA registered. I would recommend you do register if you can to reassure future customers.
Overall, I am delighted with my A6 which was delivered on time and with the latest spec. I would recommend your company without hesitation. But perhaps look to change your Credit check company!
The whole process went extremely smoothly. Very happy with my new vehicle. The delivery driver was polite and explained clearly about the car before handing it over. Hope this is sufficient information.
Yes it arrived yesterday nice and early....was in it all day, it's fantastic and I'm very pleased. Will definitely contact you again when the lease is up.
Thanks for all your help.
Great service and James was brilliant in helping me get the car I wanted. Below is the text message I sent to James on Wednesday;
Just a quick message to say that my Seat Leon was delivered today and both my wife and I absolutely love it.
I would like to thank you very much for helping me when I first made an enquiry, and all the assistance you gave to me when I was asking for information on different cars/models.
Thanks again James,
From start to finish the service has been excellent as has the post sale follow up and support. I am due to replace another car in a couple of months so assuming you can offer a competitive price I will most definitely be speaking to Anissa once more.
Thanks for getting the car sorted for me! Not sure if Paul mentioned but I originally had a lease arrange through another leasing contract hire Company, after they didn't send me the paperwork causing one delay the car then came in without alloys which meant they would have to start the whole process from scratch, adding another 3 weeks onto the 3 weeks I had already waited, I was borrowing my sisters car which was for sale so was panicking when it all fell through!!!
Anyway my boss found Fleet Prices and they managed to arrange me a car within a week! Paul Phillipson was fantastic, he communicated well and contacted me after each email to make sure I had got it!
I would definatley come to you again once this lease is up.
PS Beverley has been very friendly too! Makes dealing with companies so much nicer when people actually communicate properly :)
the car took longer than I expected due to end of year plus VW were not the greatest at communication. However, Fleetprices and Leo did a grand job.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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