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Everything was great and we love our new car, delivery was excellent. So thanks for all your help.
Rachel looked after us very well, as she always has.
Good afternoon Steve,
I'd like to share feedback on Anissa over the past 2-3 months since I ordered a Seat Leon.
Anissa is extremely organised, efficient and overall a pleasure to deal with. She is always ahead of the game and responds immediately with any queries that I have. Nothing is too much trouble for her.
I manage a customer services function and great customer service is my priority…. I wish I had twenty Anissas in my team – she is exceptional!
Please share with her how pleased I have been with the service that she has provided……I'm sure this isn't the first email you've received singing her praises and it surely won't be last J
Everything went very well on Friday and I am absolutely over the moon with the car.
In terms of feedback, the service from Fleetprices has been fantastic throughout – a very personal and friendly service, the process was very straight forward and I was kept informed of the progress throughout.
In terms of Volkswagen at Cheltenham they were great – they made me and my wife very welcome, Steve was very helpful showing me around the car and even went to the trouble of fitting some mats in the car.
With the problems I had with the personalised registration I would like to take this opportunity to thank you and everyone else concerned for the help and support with this matter, it was a trying time for me and I am sure this was very frustrating at your end. I recognise that you and the team at Volkswagen went over and above to resolve this problem for me.
Overall I cannot fault Fleetprices and Volkswagen and would certainly recommend to colleagues, family and friends.
Thanks again for everything.
Overall very happy with the experience. This is the first time that I have used Fleetprices and indeed the first time I have taken on a car through a leasing scheme (I have had company cars for the last 20 years). I chose Fleetprices on the recommendation of Richard Marston.
A couple of comments that I hope will taken in the spirit in which they are offered (to improve an already good service):
- I would have liked to have been kept better informed on the status of the delivery date, and
- For me as a first time user, more easily accessible information regarding what my own obligations were would have been helpful; e.g. that I had to arrange for the insurance.
However, Craig Charlesworth was always very courteous, helpful (and patient!!) and I would certainly use Fleetprices again and recommend them to friends.
With my thanks and best regards,
I have emailed Anissa today and confirmed that delivery of the car all went smoothly and arrived at 10.00am on Friday. Really pleased with the car and service received from Fleet Prices.
Thank you for your email
I am delighted with my new car and the service I received from you
Thank you so much for all the assistance of the team in finding me the right car for a great price, you have been great. A special thank you to Carl for all the emails and calls and making everything run smooth.
Many thanks and kind regards
Melissa Kendall Manser
Good afternoon Craig,
Thank you - we are very happy with both the vehicle and the service we received from yourselves.
I have received the car today and its very impressive.
I thought it would be appropriate to thank you for an efficient service and state how impressed & thankful I am of your excellent service.
I hope to be able to come back to you in three years time, colleagues should be back you sooner.
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