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'This is my second lease from Fleet Prices and I must say, customer service was great. Elena was very informative and quick in responding to me with different options. Communication was excellent throughout. Car was delivered in great condition and exactly when I was told it would when booking the lease deal. Very happy with car and have recommended you to friends. Thanks'
Thank you for contacting me. The car arrived on-time as promised and is just what I wanted.
I would like to commend Leo for the excellent support he provided. Right from the first contact, he was helpful, courteous and supportive. He advised me on my choice of vehicle and, when I was uncertain about some aspects, suggested alternative cars which might be of interest. He always returned my calls and emails promptly and throughout the whole process was a pleasure to deal with.
I will most certainly be recommending your service to colleagues and friends, and I hope to deal with you again myself in the future.
Yes, the delivery driver was great and she turned up on the dot of 8am as promised. Really pleased with the car too - thanks again for your assistance.
Just a quick note to say thanks for the help provided to me by you and your colleagues over the past few month. The first quotation you provided to me was by far the best for the car I had chosen and even though I then had to wait quite a period for the car to be delivered this was down to the fact that Skoda had to build it with the extras I had specified. It has been really easy to deal with you and my emails have always been answered very quickly either the same day or the next day. I expect to be coming back to you in 2012 as my wife has her eye on a Golf cabriolet so if you could keep your eye out for a deal on one of these it would be appreciated.
Dave is doing a sterling job!!....It's a learning curve for myself at the minute looking after the Vehicles and Dave has helped with a lot of questions I've had.
All went well thanks and very pleased with the car. Carl was very helpful and quick to get the prices I asked for and let me know on the day that VWFS were ending the deal earlier than expected which gave me time to get my order placed.
The support team have been great, I got updates when there were any and when ever i asked for one. My request for no valet on the car got passed to dealer as requested. There was a little mix up with where the contract should go and what account to pay the initial payment to but I have a feeling that was down to the dealer than your team.
I cannot thank you all enough for the superb service you have given me with my car lease. If I had know it was going to be as easy as this I would have done this years ago. A special thank you to Dave Marston who answered my questions with patience and humour and was extremely helpful. I am loving my car and keep looking for any excuse to go for a drive. I have been recommending you to everyone I know!
I had never used a car leasing company like fleet Prices before to purchase a car before, but the overall experience was very positive, from the initial conversations about make and model to the finance. I found that any queries that i had were answered very quickly either be phone or e-mail and issues were sorted out or reassurance was given about the process. the only real issue that i encountered was the time it took for the car to be delivered (this was partly down to me deciding on a car with different specification and therefore it had to be built) this is something i will have to look at closely once the current lease is running out.
Overall i was very pleased with the customer service and would recommend the company to others.
If you need anything specifically answered please don't hesitate to ask.
We took delivery of this vehicle - the exact spec requested - last Thursday, on precisely the day when told we would. Delivery was without a hitch by a lovely & professional guy from a dealer in Aldershot who provided the delivery time and, once done, even stopped for a cuppa and to interact with the kids.
Peter & Anissa of Fleetprices kept us up to speed with developments throughout the order and ensured delivery bang on schedule; they also answered our many queries fully and without hesitation. We will endeavour to recommend Fleetprices to others searching for vehicles in similar situations to ourselves.
My Kuga was delivered at 8.45 am on Friday 23rd September. The driver contacted me approximately 40 minutes
beforehand to confirm arrival time. I was impressed with his attitude and co-operation.
This is my second leased car from Fleet Prices and I can say that on both occasions I have been very happy with the manner
in which the process has been carried out from start to finish. Your staff have been very mannerly and co-operative and have efficiently
dealt with any questions I have raised.
Well done everyone.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0800 097 0897
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