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The service from Fleet was excellent. Right from the start with conversations with Ashley and following the order with the support team - Alisha, Claire, Sara, Rebecca and Rochelle. All were very helpful and informative. Timing of delivery was as promised, so overall all i was very pleased with the service provided.
Will definitely recommend Fleet to family and friends.
Absolutely fantastic customer service. Throughout the whole process, my queries were dealt with very quickly and I always received a phone call or quick email back.
Overall very happy with the service and have already recommended to a colleague of mine.
Thank you for getting in touch and apologies i have not replied sooner but i am out of the UK working.
We cannot thank your company enough and dealing with Fleet Prices was so easy and the level of customer service was excellent. I originally used the search engine - Contract Hire and Leasing and the prices quoted for the BMW 330D Xdrive were fantastic.
However after i had registered my interest i received a call from Leo advising that the prices online were wrong and this was due to an error by the finance company. At this stage i thought about looking elsewhere but Leo asked to leave our request with him and he would look into a bit further. He was true to his word and came back with a fantastic lease deal that was not much higher than the original price i had seen online.
I have already thanked Leo on the phone but if you can pass on further thanks as i did make him work hard on the options list and he gave us advice as we went along and we even changed colours and trim two or three times and the final price was something we could afford every month.
After dealing with Leo i was passed over to the support team (Rachel, Claire, Rochelle & Rebecca) and they looked after me every step of the way and nothing seemed to much trouble and i had weekly updates regarding the cars progress for delivery. The big thing for me was trying to get the car delivered before the April 1st VED changes and avoid the higher costs because the car was over £40000 in value.
I know that Leo and the Support team worked with David Codman at BMW Scunthorpe to get the car delivered in time.
I understand it is not common practise but we asked Fleet Prices and BMW Scunthorpe if we could pick up the new car in person. I am sure you will agree there is something special about picking up your new car and that new car feeling. So we must pass on thanks to everyone involved for letting that happen and the new car is fantastic and a step up from our previous family SUV😊. Leo even phoned me on the day of pick up to make sure everything went smoothly.
The finance company Arval are also very good and no problems in dealing with them so far at all.
So please thank everyone again and we will be looking for a 2nd car at some point this year and I will be contacting Leo and the team and see if they can secure us another excellent deal.
I am very pleased with the car, delivery was very good too, Anissa was very professional and courteous throughout the process, I would have no hesitation in recommending your company to anyone who asked!
Hello Steve ,
Just a quick line to let you know how impressed I have been with fleet price services.
From day one I dealt with Elena who was very proffesional and nothing was too much trouble for her, she kept me informed throughout the process up to delivery and was a pleasure to work with.
This was my first time purchasing a lease vehicle and have been very impressed the way it has been dealt with by Elena and your company.
I would have no hesitation in recommending yourselves, and I will certainly use you again in the future,
thank you once again
From our first contact with Ashley to having the new car delivered on the 24th, it has been a very easy and stress free experience. Ashley was so helpful in ensuring all the paperwork was sorted and I got the car I wanted.
I would definitely use you again and also recommend your services to others.
Sorry for the delay in replying, but I kept your mail in anticipation that I would get a chance to reply as some stage. I can offer the following comments:-
1. I used the internet to find leasing companies, so your presence on contracthireandleasing.co.uk was where I found you.
2. I found Rachel easy to deal with, prompt at getting back to me regarding availability and generally very helpful all round
3. The finance application process was not too onerous and acceptance granted quickly
4. Delivery arrangements fitted in around the collection of my previous car with no issues, which saved me some hassle
5. The car was delivered early on the due day with no issues
6. Subsequent to delivery, Rachel has dealt promptly with a few queries for me, though I have a minor problem with the service interval computer which was not reset prior to delivery (I've emailed Rachel about this).
Hope this is of use - my overall experience was good and I would definitely consider using you again next time round.
Apologies for the late reply. The new car is great, I was picked up at the station promptly and was on my way back to London within half an hour. I was pleased with the service I received overall, thank you very much for your help with the contract and the prompt replies to all the queries I had.
My car delivery process on Friday 29th April went very smoothly and the sale process with Mike, over the past few months, has also been a breeze.
I noticed over the weekend that there is a possible loose connection on the front passenger interior light. Would I need to contact Mike about this or do I simply need to take it to a local Renault garage?
Thank you for assisting in getting me the A6, it is a beautiful car.
The whole process with Fleetprices was very good.
As Beverley knows I was getting very disgruntled with the previous companies offering what turned out to be fictitious Cars.
I would have no hesitation in recommending you to anybody looking for a lease car.
SNB will have a requirement for another car (don't know which Manufacturer though) in Jan/Feb 2014.
Hope you continue to thrive in a very competitive market, Beverley lived up to her promises with regard to my Order.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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