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Apologies for the delay in getting back to you but summer holidays have taken priority!
We took delivery of the VW Tiguan at the time & date specified. We received a call about the delivery the day before (& on the day too, if memory serves) to let us know when he’d be at our address. He was a very pleasant & courteous older guy (from Kendall, I think – sorry, can’t recall his name) and shared a cup of tea & a chat before he left.
So no problems at all and we’re delighted with the car. I’ve already mentioned your Company name to a few friends but none were actively looking to lease a car at the moment. However, I would happily recommend Fleet Prices in the future especially as I believe I got the best deal around at the time and I was kept informed throughout the whole process by Anissa Elmecheri.
Good Morning ,
Thanks for getting in touch. As told to your staff, I have been very happy with the customer service. Mike, Rochelle, Rebecca and Michelle, no weak links in this chain, answering all questions with a no hassle attitude, v professional and friendly. The delivery driver whose name I think is Gordon was chatty and brought the car in perfect condition. Also the car surpassed my expectations in terms of quality so the value for money is impressive on this lease. As this is the first time leasing and I've had to learn how this process works I appreciate how I've been dealt with and I would definitely recommend your services. And then to top it off the MD sends an email to make sure everything has gone wellJ Keep it up!
Thanks for your email. I'm very happy with how everything has proceeded. Your team has all been extremely helpful every step of the way and has kept me fully informed. I will definitely be recommending you to anyone who I know who will be interested in leasing a car!
Good afternoon Steve,
I'd like to share feedback on Anissa over the past 2-3 months since I ordered a Seat Leon.
Anissa is extremely organised, efficient and overall a pleasure to deal with. She is always ahead of the game and responds immediately with any queries that I have. Nothing is too much trouble for her.
I manage a customer services function and great customer service is my priorityâ€¦. I wish I had twenty Anissas in my team â€“ she is exceptional!
Please share with her how pleased I have been with the service that she has providedâ€¦â€¦I'm sure this isn't the first email you've received singing her praises and it surely won't be last J
Hello, the service that fleet prices delivered was fantastic from start to finish, constant updates, smooth transaction, everything has been spot on, thanks a lot.
Thanks for your help with this, I'll push any other colleagues in your direction should they be in the market to get a new car.
Sorry for the delay in replying. The Christmas break and our holiday has set me back a little....
So to my experiences of leasing a car. Overall I would have to say very positive. Right from the start I found your web-site to be extremely useful, giving as it does the chance to play with options (diesel v petrol or 24,36 or 48 months etc). After my first tentative enquiry when Anissa phoned me back I felt reassured by her professional and friendly approach. As you may know I was after a first car for my daughter as a X-mas present and had left it a bit late. However Anissa was able to source a suitable car for me and kept me fully in touch with all stages to enable us to complete just before X-mas.
The car was delivered exactly on schedule by a very friendly man from the dealership in Kendal.
I've never leased a car before but following this experience I feel confident that when the time comes soon to replace my wife's car we'll be taking the lease option and FleetPrices will be our first choice enquiry.
Everything went well, car is fantastic. Everything I wanted and more.
Everyone was great and really quick at answering any questions I had, no matter when I emailed them through.
Everything has been great and the car is incredible. Your team has been fantastic throughout the process. Even when just offering advice regarding my current lease going back.
Would recommend you to anyone and already have to all of my friends that are looking at leasing.
Everything has gone smoothly and i am enjoying the car. Thank you very much to and your colleagues for all the help, they were all great.
From our first contact with Ashley to having the new car delivered on the 24th, it has been a very easy and stress free experience. Ashley was so helpful in ensuring all the paperwork was sorted and I got the car I wanted.
I would definitely use you again and also recommend your services to others.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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