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The car is fantastic thank you and everything went well throughout. I will definitely use Fleetprices again for future requirements.
Thanks to Chris and the team.
Just to confirm the car arrived on Friday as arranged. Really pleased with the car. I have been delighted with the whole process from start to finish. Both Elena initially and then Jay have been faultless in terms of communication. It is great to receive regular emails just to keep you updated. I have already recommended your company to others.
I will be in touch in a few years time to arrange my next lease.
I am very satisfied with the service I have received from Fleet Price to date thank you. Elena is always prompt in responding to emails and has always been able to answer all my questions. The delivery also went very well. The delivery driver contacted me an hour before the car delivery as promised and showed me round the car etc. on arrival.
It is just unfortunate I've not even had the car one week and it is now in the NISSAN local dealer as the engineer warning light came on over the weekend. The reason I got shot of my previous car was because of its unreliability and the fact is was in the garage more than it was on the road. I just hope this car is not going to be the same. I do however appreciate you and Elena's support and help this morning when the Nissan Dealer were unable to verify the car.
Yes all has gone very well thanks, in fact better than expected. Your team were easy to contact , easy to deal with and were able to deliver the car quicker than expected. I wasn't offered GAP insurance so have sourced it myself. FYI it was only £113 for two years
cover. I did ask your team but about GAP but they didn't offer it to me for some reason , something I am sure you will wish to rectify 😄
The car arrived yesterday. I'm very happy with it.
Thanks very much.
Everything went perfectly, leo also gave me a call which I appreciated.
I will recommend fleet prices to others.
yes thanks i have a happy wife the car arrived yesterday its great she is very pleased with it and she now has her freedom! so today for her the ibiza and the little man is a shopping trip to Asda and Baby Yoga classes!!! the world is her oyster.
Thanks so much for your help Anissa, once again pulling out all the stops for us to make it happen always a pleasure!!!
i'm sure i will be in touch to sort out a new car for me next July when my lease runs out on the leon, don't know what i want yet but im always looking i think i am obsessed with your website ha ha.
thanks again for all your efforts
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
I needed a car in a relatively short time-period, and Fleet Prices worked very hard to get the car to me as quickly as possible. I would definitely use them again.
The car is fantastic and the wife seems to be happy (always a good sign), Land Rover taking 9 months to deliver has been a dampener on the experience which will make me consider whether to use them in the future and lastly Fleet Prices have been a joy to work with, updating me when I've asked and making sure even with Land Rover messing about that I got the car wanted so thank you
I've sorted the GAP insurance
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