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This as you probably know is the second lease vehicle I have taken delivery of from fleetprices, and needless to say I am extremely impressed by the way everything was handled. Anissa dealt with all the details from my first enquiry and gave me the reassurance that all would go smoothly which ultimately it did. She is a credit to the company and I would not hesitate to recommend fleetprices to any of my friends and colleagues should they be looking to lease in future. I am delighted with the new Mercedes and look forward to two more years of enjoyable motoring.
Everything went really smoothly. It was great that I could change the address before confirmation to my work address. The driver arrived early at 10am, friendly and showed me all the controls.
Just wanted to express our thanks for the way in which you have served us. Thank you for being proactive, it's been quite refreshing to have that level of service.
Eddie & Trina
Hi Steve, it's all gone very smoothly thanks - right through from the initial enquiry. Andy was really helpful and personable and responded quickly to any questions. The admin team also kept me updated all the way through. Altogether a very good service.
Just wanted to drop a note to say the car arrived yesterday and I'm really pleased with it.
Also to thank you for your assistance in arranging this deal for me. Due to work I have had to conduct most of the arrangements via email, you have always got back to me promptly with any queries I have had and on numerous occasions left voicemails with me to ensure I was up to date. You're effort in identifying a car with the exact spec I was looking but with a much reduced waiting time has made an immeasurable difference.
Once again, thank you for your excellent customer service and helpful attitude throughout this process
I am more than happy with everything!
Leo was excellent and got everything sorted in a promptly manner, kept me well informed with everything. Excellent customer service. A huge thankyou to him! He is an asset to fleetprices & all being well after my contract ends I would not hesitate to use your guys again. Keep up the great work :)
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Thanks for the follow up, everything went well on Friday, the driver delivered the car first thing in the morning on the delivery date and went through the papers and checks with me – all good.
Thanks for your help and prompt response throughout the order process, very good service.
Car received and is great.
Thank you for your email. I have been very happy with both the service and help that I have received to date. Mike Tibbs was extremely helpful and the car was delivered as scheduled.
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