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Thank you for your email. Very happy with the car, thanks.
I must say I have been really very impressed with the customer service from your company - Anissa has been amazing, extremely helpful, efficient and responsive at all times, I cannot fault the service at all. I would not hesitate to use you again or recommend Fleetprices.
I am emailing to give some feedback to yourselves and more specifically for the lady I dealt with, Anissa.
The whole process was smooth and Anissa is a really nice lady. So helpful and approachable, always being understanding, acting urgently on my behalf and keeping constant communication throughout the order process.
One of the nicest customer services representatives I think I've ever dealt with. She's a hugely positive example to your company and certainly deserves praise for her pleasant demeanour. My remembrance of her 'pleasantness' is what made me come back to look at ordering another vehicle this time round!
So thanks to the company and especially her. I hope you'll give her the praise she deserves, she does a very good job.
The delivery went very well thank you and I really like the car. This is the 1st time I have got a car on contract hire so was a little unsure how it would all work initially. Since dealing with Anissa it all became very clear of how the process works, it was clearly explained to me. After I ordered the car the whole process from start to finish was very easy for me. It has worked seamlessly.
I am very happy with the car and the delivery was perfect, I have taken out the option of GAP insurance through the link on your website.
Please thank Anissa for her help in securing this vehicle, this is now our second car through your company and my wife is about to have a replacement through you too, we have both recommended your excellent service to friends and family.
Thank you for your e-mail of 9 December and I apologise for the delay in my response. I was extremely pleased with the professional service I received from Peter. You continued to keep me up-to-date with a delivery date and everything went very smoothly. Thank you for your assistance in this. I would hesitate to contact you again to use your services in the future.
Helen and Keith Tate
Helen and Keith Tate
I was generally very happy with the service. It did take a few weeks longer than I expected based on the information I was given at the beginning but I wasn't in a rush so not too much of a problem. I was impressed with the delivery service as the car was dropped off before 9am and was a very easy transaction.
My new car has arrived and the old one has left today.
Thank you for your help
The car arrived on time and all was good with it. Thanks and kind regards
Car delivered. Very happy, thank you very much.
Just to confirm that the car was delivered this morning. Pristine condition and everything that I had expected. Great looking, excellent quality and a fantastic drive. I'm still working my way through all the different settings.
The only negative feedback would be that I wasn't given a delivery time. So I was taken by surprise to arrive at work at 8.15am to see that the car had been delivered and our Security Guard was moving it to a parking bay. Fortunately, myself and Dennis share an interest in cars, so he was more than happy. It would have been nice to know so I was in work for delivery though.
Finally, I wanted to say thank you to you for your prompt, efficient, friendly and polite service. It's been a complete delight dealing with you and Fleetprices. As someone working in customer service I think I know excellent service when I receive it - and I've definitely received it!
Thank you for all your assistance and hope to deal with you again in 4 years time.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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