BVRLA Membership NO: 2008
Tweets by @FleetPrices
Please select from the menu options to search our website for our latest deals or alternatively call FleetPrices.co.uk now on 0800 097 0897 and speak to one of our leasing brokers who will be pleased to help.
Very impressed with the service from my initial interaction with Dave during the ordering process, and then help with the documentation and finance from Jessica. The car arrived nice and early on the day I selected for delivery and the vehicle itself is perfect. Very happy with everything.
The initial contact was great with call backs and adjustments made to my requests and budget restraints handled really well by Leo.
The delivery was a bit of a nightmare as delivery was scheduled to my home and I work at a busy NHS Hospital with limited mon to Friday slots available
Then the car was damaged and deferred again, then I forgot a day at Cheltenham races!
Eventually the car was delivered last Monday and I am pleased as punch.
The Dealer provided a 'luxury' hire car from the date of the original delivery so all ended well.
Rochelle was really good with delivery updates
Many thanks for your email and yes, the delivery went very smoothly and I'm delighted with the vehicle!
Overall, my experience with you guys has been fantastic. I judge this on the way you always respond to emails and you answer my queries effectively. Yes we came across a few bumps (more confusion really) but as soon as I addressed them, you would enquire and resolve for me.
The only slight issue I may raise would be where at the period before delivery I was informed on a weekly basis that my vehicle would be ready 1-2 weeks from a certain date. A week before the certain date (6th April) I was informed that the date was now in fact the 28th April with no explanation. I had to enquire to find out what was going on. In fairness I was given a good explanation, it was just the fact I had to find out myself rather than being informed straight away.
In the grand scheme of things, the above wasn't really an issue at all, as I said, your service was fantastic and I'm really pleased. I just want to give you my overall, exact experience.
Many thanks once again and I'm sure if I need to contact Beverley, she'll be more than helpful as I'm used to with your company.
From beginning to end the service was excellent had no problems whatsoever and I am delighted with the vehicle, it was everything I asked for and would highly recommend your company to other people. Thankyou very much for your superb service.
Yes I can confirm that service up to date and handover has been satisfactory.
In fact your sevice and assistance could not have been better. Right from the very first phonecall, your customer service has been excellent.
We would have no hesitations in recommending you or using you next time!
Just a quick email to say thanks for great service from your team.
I'm pleased to say my VW arrived as promised and in fact was a few days earlier than the first date we were given back at the point of order.
The handover process was fine and the driver even wiped the car over so it was spotless for us.
Expectations for the car were high. Having said that, this VW is replacing my old 2007 model and will only be my fourth car in the last 21 years (all have been VWs), but this will be my first brand new one!
Just to say the vehicle arrived today and my wife and I are delighted with it.
I'd like to take this opportunity to thank you for an excellent, well guided service with friendly and patient support through the fairly complex business of setting up this contract. As a beginner to this way of obtaining a vehicle I found this most helpful. Thank you also for your reassurance that you will be there for us during the life of contract if any issues should arise. Again, this continuity and single point of contact is further reassurance to us.
I would and will certainly recommend your services to friends, family and colleagues looking for a good deal and good service.
Good afternoon Steve,
Thank you for contacting me.
Firstly I would like to say that I am delighted with the car and the process from my first contact with Anissa through to delivery has been excellent.
Each step of the way has been explained very well, when I was asked to complete the paperwork and required forms, this was all clear and any questions I had were taken care of very efficiently by Anissa.
I did get a little frustrated near the delivery as the date seemed to fluctuate a bit, however on reflection it was pretty much on the proposed delivery date and your staff were being open and transparent with the updates.
The car did seem to sit with the supplier for 2 weeks before they could give a slot to deliver which was again frustrating but the chap who delivered the car (Phil) contacted me the evening before to confirm the time of arrival and called again first thing in the morning to advise he was 45 minutes away, so that was very smooth.
Overall I am delighted with all of your staff, Anissa in sales and the girls in the support team, Rochelle, Rebecca, Rachel, Amy, Claire, Katie who all kept me regularly updated and were fast to answer any question that I had.
Kind regards to all
All is well and I'm in love with the car albeit still learning how to use and drive it just one week in!
In my search for a car, I contacted 7 companies and, can you believe, only 4 came back to me!
I was unsure which model to go for, keen on the SLC43 though over budget, I asked for quotes on 3 models. From all my enquiries, Carl was the only one who supplied what I asked for in his initial response. So I went with yourselves on that basis and I went for the top model too!
Good morning Anissa
Delivery went well of the new car they were with us by 10 am.
I love it.
Thank you for all your help again with sorting this.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0800 097 0897
F: 0330 606 2619
535 Liverpool Road
Registered Office : Fleetprices.co.uk Ltd, 3 Manningford Court, Ince, Wigan, Lancashire, WN3 4JF
| Registered in England & Wales with company number : 6774890 | Data Protection No : Z1757197 | VAT No : 946297970 |
FleetPrices.co.uk are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 656734
Copyright © 2017 FleetPrices.co.uk, All rights reserved.