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Thanks for your email the car is really great its just a pity i had to wait as long for it to come. The process when the car was delivered was really smooth and hopefully in three years when i am replacing this one, it will be as well. Beverley was great to deal with even though i must have been driving her daft. Thanks for everything.
Apologies for not getting back sooner. I am now back in office ( albeit night shift ! )
I would like to emphasise the whole experience I had through Fleetprices ( and with Mike ) were professional. Friendly, concise and I was always kept informed in the process of the order/delivery etc.
The dealership have also been very professional and detailed in the order and delivery.
I have insurance sorted for the vehicle but I thank you for your recommendation, I may visit on renewal next July to see what deal and benefits that is on offer.
I am very pleased that I came to Fleetprices for my car ( I was in fact ready to go ahead last year but instead purchased a second hand vehicle ) as I done extensive research on line but was always drawn back to your website and on the moment I first enquired I was delighted that I did choose your company. I will obviously be looking again in 2 years time on renewal of contract at what offers you have then J
As for the car, DELIGHTED. It's a beautiful car and I am ( as well as my partner ) over the moon and glad I choose the Cactus.
Please feel free to keep in touch throughout my contract hire period and I will certainly respond. If no need to contact me at all, I will be contacting you in 2 years time to see how I go about renewal J
Many thanks for your email and yes, the delivery went very smoothly and I'm delighted with the vehicle!
Overall, my experience with you guys has been fantastic. I judge this on the way you always respond to emails and you answer my queries effectively. Yes we came across a few bumps (more confusion really) but as soon as I addressed them, you would enquire and resolve for me.
The only slight issue I may raise would be where at the period before delivery I was informed on a weekly basis that my vehicle would be ready 1-2 weeks from a certain date. A week before the certain date (6th April) I was informed that the date was now in fact the 28th April with no explanation. I had to enquire to find out what was going on. In fairness I was given a good explanation, it was just the fact I had to find out myself rather than being informed straight away.
In the grand scheme of things, the above wasn't really an issue at all, as I said, your service was fantastic and I'm really pleased. I just want to give you my overall, exact experience.
Many thanks once again and I'm sure if I need to contact Beverley, she'll be more than helpful as I'm used to with your company.
I receive my new car this morning.
I just wanted to say thank you very much for all your help.
Thanks for email, I was initially sceptical about using an online company after so many years of using main dealers for Mercedes and BMW.
I must say I will not be returning to main dealerships and so far have had a fantastic experience with Fleetprices.
The website allowed myself to configure exactly to my requirements and check out the best deals.
Andy was very professional and helpful throughout with no pressure to complete. (I like that greatly)
Office kept me up to date and the transaction to receive the car from Brighton Audi was also outstanding and was hassle free and delivered to my place of work.
Still can't believe I have only parted with your admin fee to date but that may change soon I expect.
I have already recommended yourselves to several colleagues and hope for the same good deals and service in 18 months when it will be time to start looking again.
All the best
Thank you for your e-mail, all went well and now enjoying the car.
I have arranged Contract Hire Gap insurance.
I will be back in 3 years for the next car. I have always found your firms services very helpful, and Rachel worked hard to get the car I wanted.
Kind regards and thank you,
Absolutely fantastic customer service. Throughout the whole process, my queries were dealt with very quickly and I always received a phone call or quick email back.
Overall very happy with the service and have already recommended to a colleague of mine.
I would just like to say the whole service from start to finish has been excellent. Chris, the support team and the gentleman who delivered the car have all been extremely helpful and friendly whilst maintaining a professional approach. Any queries I had were answered and dealt with promptly and effectively. The new car is fantastic and I'm really pleased with it. I look forward to dealing with you again in three years when the lease is due for renewal and you will come highly recommended to anyone I know who is considering leasing a car.
Thank you for your email and off course delivery of my new Car.
I am very pleased to say that the whole process has been quite seamless and trouble free. Very pleased with the car, it drives like a dream.
Thank you very much
Everything went smoothly and I was very impressed with the service that Fleetprices provided. Thank you
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