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I thought the whole process was speedy, proactive and impressive. I'm a little disappointed I didn't opt for the Dynamique S but hey ho. I'm OK without the GAP insurance
Dealing with James & Fleet prices couldn't have been easier!
Friendly, efficient & competent staff.
Competitive prices backed up with a reliable professional delivery service.
Overall I have been very impressed & satisfied with Fleet prices.
I have already recommended Fleet prices to family & friends!
Thank you , the car delivery was faultless the driver informed me by phone all the way
The car is great and I look forward to 3 years of driving a very nice car
Leasing the car though your good offices was a pleasure
Sharon and I are very pleased with the car and would particularly like to thank Rachel for giving such excellent service from the start right through to the delivery.
Everything went well with the pickup of the car thanks Steve, and like yourself, Paul was a gent and a true professional to deal with.
The delivery went well thank you and the car is great! Thanks for all your assistance.
Other than quite a long wait for the vehicle - not your fault but VW - everything went well. Thank you for all your help. The team were all very good with any questions I had.
Car was delivered yesterday morning and we are very happy with it.
Thanks and best regards
Many thanks for your email.
Great service as ever from Fleetprices and Mike Tibbs is a legend - really helpful and organised and very customer focused.
One thing I would say - and I mentioned it to one of your ladies on the delivery day. That is the delivery service from Mercedes is poor. I know it is not your responsibility - but you may want to give feedback to Mercedes.
Firstly for a brand / positioning and client that Mercedes have the selection of delivery options is poor. There should be more options - either pick up or delivery at weekend and the slots available should be in 2 hour slots. I should not have to give up a whole weekday to receive the car.
Secondly - the delivery they made on 24th May was done by someone who could not be contacted by Mercedes to see where he was, he (the driver) told me that he was not told of an early delivery time requested. He also really did not know anything about the car, and to be quite honest was rather bumbling and confused.
I would have thought that Mercedes would not want this to be the way their product is finally delivered to the customer and the impression it makes. I would be quite happy to go somewhere (no more than half an hour away) at a weekend to pick up the car and be shown some key things by someone knowledgeable (for example at a dealership). It would probably be cheaper for them to do also and give that dealership a chance to get the 1 year/mileage service business from the customer in the future.
The car itself is great !
Thank you for your email. Very happy with the car, thanks.
I must say I have been really very impressed with the customer service from your company - Anissa has been amazing, extremely helpful, efficient and responsive at all times, I cannot fault the service at all. I would not hesitate to use you again or recommend Fleetprices.
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