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I must say that all the staff that I have had reason to liaise with have been very helpful and professional without loosing their 'personal' touch. Any questions I have asked have been promptly replied to and answered. The delivery service was fine to the point where delivery arrangements were altered due to my unavailability.
Overall, nothing seemed too much trouble and it was a pleasure doing business with yourselves.
Morning Anissa, everything was perfect on Friday, I had a good run out with the kids on Saturday in it and it's turning some heads in my street :)
Many thanks for the ease with which this was handled - my first lease car.
Car received, everything is fine and I have nearly worked out what all the buttons do :-)
The delivery went smoothly and we are very happy with the car.
The service given to me by Leo was excellent too.
Thanks for the email, this is the first time I have used a company like yours.
Everything was good my end except I left it a bit late to order and so had to wait 10 weeks without a car and so had to borrow my mums for this time, not ideal.
I will order in good time next time
Leo was great and kept me updated
So positive feedback from me thanks
Many thanks for your email.
Great service as ever from Fleetprices and Mike Tibbs is a legend - really helpful and organised and very customer focused.
One thing I would say - and I mentioned it to one of your ladies on the delivery day. That is the delivery service from Mercedes is poor. I know it is not your responsibility - but you may want to give feedback to Mercedes.
Firstly for a brand / positioning and client that Mercedes have the selection of delivery options is poor. There should be more options - either pick up or delivery at weekend and the slots available should be in 2 hour slots. I should not have to give up a whole weekday to receive the car.
Secondly - the delivery they made on 24th May was done by someone who could not be contacted by Mercedes to see where he was, he (the driver) told me that he was not told of an early delivery time requested. He also really did not know anything about the car, and to be quite honest was rather bumbling and confused.
I would have thought that Mercedes would not want this to be the way their product is finally delivered to the customer and the impression it makes. I would be quite happy to go somewhere (no more than half an hour away) at a weekend to pick up the car and be shown some key things by someone knowledgeable (for example at a dealership). It would probably be cheaper for them to do also and give that dealership a chance to get the 1 year/mileage service business from the customer in the future.
The car itself is great !
Car has been delivered and all went very smoothly with no issues whatsoever. It's so far been a real joy to drive and has been a nice change from the previous lease (Audi A6).
Absolutely delighted with the service throughout. Chris kept us up to date appropriately. At no point was I in the dark with any of the process. A first class service.
Early days but delighted with the car everything my wife and i wanted.
Just felt sorry for the delivery driver who had to get a bus back home as there was a change in his plans.
Thanks to all at Fleetprices.co.uk
Really happy with the car and the service from Ashley, he is a very approachable skilled person who helped me to get my first hire car.
The only problem I encounted was on the day of delivery. My mum was at my house to sign for and receive the car but she never had a call before he arrived, she was at the school picking my daughter up and luckily was only 20 minutes away by foot.
The driver apologised and explained he had been given a landline number, not a mobile number to call.
It was all ok in the end though and I love my car, thank you.
Thanks for the mail.
The vehicle arrived on Wednesday and is awesome!
Thanks for your help.
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