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Thanks Steve, delivery and overall correspondence with Fleetprices (from mikes early dedication / patience to the follow up work of the support team) has been nothing short of first class, so much so that I'm confident that when my current car deal expires I will be straight back in touch to arrange another!
Thanks again and please pass on my thanks to Mike Tibbs and Jessica (support team).
Btw, I've already purchased ALA gap insurance using the link on the Fleetprices website, very competitive and great value cover given the piece of mind it offers.
Regards Glen & Sally
Sally & Glen Branigan
Yes, we've received the car ok last week. Many thanks. The service has been pretty sleek and we are very happy. Very happy to recommend you in the future or come back to you for any other vehicles that we may require.
Not sure about the reason for a GAP insurance since we have not purchased the vehicle but are leasing it (i.e. we do not have any financial commitment with regards to the purchase of the vehicle). Therefore, I am assuming that the comprehensive insurance cover that we have will be sufficient. Am I correct?
I have been very satisfied with the service from start to finish and have already recommended you to a couple of friends. Andy quickly responded to my initial request and guided me through the process in a friendly and helpful manner. Sara in the support team handled all the documentation quickly and effectively.
I will be back in a couple of months for a quote for a second car for my wife.
Thanks for the follow up email. My new car was delivered a advertised and I'm very happy with it.
Thanks to the team for all your help.
The car is great - thanks
I took out 2 leased cars from Leo. Its now some months ago and looking back the whole experience was excellent, from the cheapness that leasing brings to the lightening service of Leo. Well done all, totally excellent.
I did send some feedback through last week, but happy to repeat that I've been impressed with the level of service throughout the process.
And I'm very happy with the car...!
Just to let you know, I'm very happy with the car. I was also very pleased with the customer service I received from Peter- professional but friendly. Also prompt email
Mrs Angela Jones
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
I dealt with Rachel Gouldingay in your team right the way through, from my first telephone enquiry, having been passed the deal by a colleague who has also taken delivery of an A6 back in March. It was always going to be a long lead in and I think that helped keep the cost/deal down as not many could/would wait 4 months. In the end it was more than 7 months and this was down to Audi changing the to the ULTRA engine, so for my extra 3 months wait I was rewarded by the new engine.
I was a little concerned and was guilty of pestering at times, but Rachel was very customer focused 'sold' the further delay to me and kept me informed of progress despite it being hard for her to find out herself. With June specified I settled myself to that meaning the end on June and I heard from Rachel right at the beginning of July, I had to re-do some paper work for Audi finance, to reflect the new engine and the car duly arrived as specified PM at 12.30. That part also went well and the delivery man was most helpful.
I hope Rachel is around in two years' time to find me another great deal.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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