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The experience with Fleet-prices was very good, from start to finish, was always kept up to date and my questions answered very quickly.
Will recommend and use fleet prices again in the future.
I don't normally give feedback, which is more down to my laziness than any other reason.
However I am still a firm believer that good service should be acknowledged.
I have been leasing cars for many years and 2 years I ago I came to Fleet Prices. The service then was first class and I remember being kept up to date with all stages of my lease. As they say people remember how you made them feel rather than what you did.
When my lease was due up I decided to come back to you and, although I did get a few quotes elsewhere at very similar prices, my interactions with Helen was the deciding factor. She is fantastic. She responded quickly to my emails and questions, and when we spoke a few times on the phone and it was so nice to speak to a real genuine person. Your lease process is very straightforward and in fairness anyone I've spoken to has been lovely and knowledgeable.
Delighted with my car also.
I have recommended you guys (and Helen) to my friends for their next lease.
Many thanks to Helen and your team.
Just a small note to say how happy I have been with the whole process of dealing with your Team.
The girls in the support team could not have been more friendly and helpful and your CRM system seemed to have all the information in the right place at the right time so anyone could / would and did help.
Here's to the next order.
PS the delivery drivers were very professional and courteous and rang when they said they would...
It was hard to see how they could have driven from Milton Keynes without a single fly or mud splash (considering the storm last night) on a white car!! Well done!!!
The car is fantastic and the wife seems to be happy (always a good sign), Land Rover taking 9 months to deliver has been a dampener on the experience which will make me consider whether to use them in the future and lastly Fleet Prices have been a joy to work with, updating me when I've asked and making sure even with Land Rover messing about that I got the car wanted so thank you
I've sorted the GAP insurance
Hi Anissa sorry I did not get back. All went ok and on time . Absolutely love the car . Thanks for all your help .
the car took longer than I expected due to end of year plus VW were not the greatest at communication. However, Fleetprices and Leo did a grand job.
Just to confirm that the car was delivered this morning. Pristine condition and everything that I had expected. Great looking, excellent quality and a fantastic drive. I'm still working my way through all the different settings.
The only negative feedback would be that I wasn't given a delivery time. So I was taken by surprise to arrive at work at 8.15am to see that the car had been delivered and our Security Guard was moving it to a parking bay. Fortunately, myself and Dennis share an interest in cars, so he was more than happy. It would have been nice to know so I was in work for delivery though.
Finally, I wanted to say thank you to you for your prompt, efficient, friendly and polite service. It's been a complete delight dealing with you and Fleetprices. As someone working in customer service I think I know excellent service when I receive it - and I've definitely received it!
Thank you for all your assistance and hope to deal with you again in 4 years time.
I've been very pleased and impressed by everyone at Fleet Services. My partner has leased before so we have a benchmark and I can say that everyone from Carl through to the aftersales contacts have been very good and we will definitely use you again and recommend you to friends. I know it's not you who delivers the car but the delivery driver was very pleasant so please pass this on.
I have received the car today at 1.30 and it is fantastic. Thank you very much.
I had a great experience dealing with Fleet Prices.
My main point of contact since day 1 was Beverley Rawlinson and she was incredibly helpful and lovely to deal with. I have recommended your company to a few colleagues this week.
The service was excellent. If I was to be picky and mention anything worth improving, you could set customers expectations more out at the start of the process. For me it would have been good to know the process timeline from placing the order to receiving finance docs to 14 days for delivery as a long distance sale.
Apart from that all good.
Thanks you for giving me the option, however I do not require GAP insurance
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0800 097 0897
F: 0330 606 2619
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