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My experience was very positive and Rachel was fully supportive and helpful.
Dear Fleet Team,
The car did arrive safely today thank you.
Also I would like to thank yourselves and my main contact Helen from Fleet who have all supported me through this process. This was my first time leasing a car and going through a broker as such and I can honestly say I will be doing it again as it has been very much worth while and so easy. You are a very professional firm and very easy to get hold of should I have needed anything which is greatly appreciated.
Again thank you for all your help!
I was more than happy with the level of service I received. Called and emailed the team a few times and they were very helpful.
Yep, delivery was all good. I got a phone call with time on Wednesday evening and they arrived about 5 minutes before that.
Very happy with the car, certainly glad to end the wait!!
Thanks for all of your help and for keeping me updated.
I have emailed Anissa today and confirmed that delivery of the car all went smoothly and arrived at 10.00am on Friday. Really pleased with the car and service received from Fleet Prices.
Everything went well with delivery last week thanks. The car was delivered in good time and I'm really enjoying it.
> This is the first time we've leased so the process was completed new.
> From the initial contact with Anissa to the delivery of the car I received constant updates from the sales team who were first class throuought.
> The gentleman who delivered the vehicle took time for me to check the car &was most courteous.
> I've received follow up emails from Anissa ensuring I was happy with the car which I thought was great customer care!
> With reference to GAP insurance ,looking at the agreement with the leasing company they seem to cover GAP within the contract.
> I'd definitely recommend your company & look forward to another car from your company.
> Kind Regards
Thank you for your email - I think everything went well, it seemed to drag out a bit towards the final month, considering I think I placed the order in December and didn't get the car until April, but that wasn't an issue for us, timing was actually spot on as I sold my car 3 days previous.
But yeah - 10/10 if I was asked to rate.
Overall I am very pleased with FleetPrices from start to finish. I was disappointed with the lead-time for delivery following receipt of order and realise the delays were out of FleetPrices control. Having discussed my concerns with Leo, I am extremely satisfied and grateful to both Leo and Myles (Holdcroft) for owning and addressing my conerns as a result of the delays. They worked together to keep me mobile whilst I await delivery and continued to keep me up to date with the latest progress to minimise disruption to me.
With a delivery date secured, all went as well as expected.
I am now enjoying my Volvo XC60.
Thanks for getting the car sorted for me! Not sure if Paul mentioned but I originally had a lease arrange through another leasing contract hire Company, after they didn't send me the paperwork causing one delay the car then came in without alloys which meant they would have to start the whole process from scratch, adding another 3 weeks onto the 3 weeks I had already waited, I was borrowing my sisters car which was for sale so was panicking when it all fell through!!!
Anyway my boss found Fleet Prices and they managed to arrange me a car within a week! Paul Phillipson was fantastic, he communicated well and contacted me after each email to make sure I had got it!
I would definatley come to you again once this lease is up.
PS Beverley has been very friendly too! Makes dealing with companies so much nicer when people actually communicate properly :)
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