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My new car was delivered on Friday and I wanted to say thank you for helping organise everything for me. I am very happy with the Kia and will definitely be recommending Fleet Prices to my friends.
Thanks Rachel, yes all delivered fine, very happy with the service
Thanks for your help
We took delivery of the car on Friday and all is great thanks.
Thanks very much for your help over the last few weeks. We've are delighted with the service we've received and the ease of the entire process. Thanks again - I would wholehearted recommend you!
Experience was generally good. Fleetprices seems to offer the best prices and this is my second experience with you. Delivery was fine. Leo was very proactive and responsive, as were Rachel, Rebecca and others in the team.
My only criticism would be that the paperwork I was sent had a couple of errors in it that meant I transferred money to the wrong people (the dealer rather than the contract hire people). I believe it has now been refunded but a bit of a bore sorting it out. The cover sheet with the contract paperwork also calls for a document that is not required - a dealer invoice. The cover sheet is a bit out of date - eg asks for the photocard and paper counterpart driving licence, which I think hasn't been a thing for a couple of years now. No biggie, but it meant I was hunting around for things that it turns out I didn't need and calling your team quite a few times.
Other than that, car is great and very happy with the deal.
I had never used a car leasing company like fleet Prices before to purchase a car before, but the overall experience was very positive, from the initial conversations about make and model to the finance. I found that any queries that i had were answered very quickly either be phone or e-mail and issues were sorted out or reassurance was given about the process. the only real issue that i encountered was the time it took for the car to be delivered (this was partly down to me deciding on a car with different specification and therefore it had to be built) this is something i will have to look at closely once the current lease is running out.
Overall i was very pleased with the customer service and would recommend the company to others.
If you need anything specifically answered please don't hesitate to ask.
Dave is doing a sterling job!!....It's a learning curve for myself at the minute looking after the Vehicles and Dave has helped with a lot of questions I've had.
Everything went fine yesterday, was impressed with the delivery driver who took the time to explain the features on the car.
As you say, now very much enjoying the car.
Thank you for your help with this, the service has been excellent.
Yes we are indeed in receipt of our vehicle and its amazing!!!!!!!
The service to date and the hand over of the vehicle have been exceptional and I really appreciate your help, advice and support over the waiting period!
I will definitely bear you and your company in mind if either I, my company or friends / clients wish to lease a car ? I really cant recommend you highly enough.
Kind regards and again thank you for everthing you have done.
Yes the service was amazing it was my first time looking at leasing a car after my partner told me about it and Ashley Humphreys was super nice and super helpful didn't over complicate it for me as
I'm not a car person I just knew what budget I had every month and the car I wanted he never forced anything on me which is a massive plus if he had I would have gone somewhere else. He advised me on the delivery date and then your team kept me updated on every step it was seamless.
Every email I send no matter how silly was answered the whole experience was excellent and I would have no hesitation in using Fleet again and when the 3 years is up I'm sure I will be looking at another deal with Fleet.
The delivery man who had just driven my car for 8 hours was amazing and very pleasant and went over my car again without over complicating anything and it was with me at the time he said which for a working full time mum is what is needed.
From the very moment on sunday evening when we completed a quote request on your website we were really pleased with the potential of having such a nice car and ultimately hassel free motoring.
The very next morning and just after 8am we received a reply from Anissa with a really competitve quote and some excellent information around next steps in the whole process of completing the finance application down to estimated delivery time of the car.
This put our minds at ease as we are first time leasers! So we were quite anxious around how it all works and the pros and cons etc. I have to say that the level of customer service which we received from Anissa was out of this world. She communicated clearly and concisely and the timeliness of her replies and the level of professionalism has certainly resulted in fleetprices gaining a customer for life. We have been truly blown away with the service and are over the moon with the car.
I have advised of a slight paintwork scratch to Anissa this morning and am awaiting a reply but this has not impacted my views of the service which we have received.
We are very happy customers and have shared your website with friends already who are looking for similar deals. Well done!!
Matt and Jodie
Matt & Jodie Millar
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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