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My new car was delivered on Friday and I wanted to say thank you for helping organise everything for me. I am very happy with the Kia and will definitely be recommending Fleet Prices to my friends.
Thank you for your email.
I was introduced and recommended to you (Fleetprices) by a colleague. Leasing was a new concept to me and I've always been someone who likes to own my cars. Having done some serious calculations on what my car was actually costing me, leasing did work out slightly more cost effective (based on the offer I got). Although I could not get the same caliber of car that I owned on lease without it costing a lot more money and the point of leasing for me was to save/cost no more than my current car. Fortunately at the time I was looking BMW were running a campaign on their 3 series which Leo alerted me too. He was very professional through the whole process and dealt with my many questions without fuss, being my first time at leasing I had a number of concerns regarding wear and tear, and looking at the different rental terms and which car manufacturer had the best offer, it took a few weeks to finally get me signed up!
It has been a trouble free experience and pleasure dealing with Leo and your support team. It was worth the 3 month wait for the car. The wife likes the car too which is always a good thing...
Thank you again and I'm sure I'll be speaking to Leo in 18 months time to discuss the next one. Hopefully there will be a similar deal/campaign running.
Kind regards and have a good Christmas
Thanks for your help with this, I'll push any other colleagues in your direction should they be in the market to get a new car.
There was a error in my first order, 335d, where the price given to me was wrong and was not picked up until quite late in the process so we did not close. Leo helped through the issue and we agreed on the 435d instead, a good choice I think the car is much better specified than the 3 series and drives beautifully. Very happy.
The process once ordered was slick and easy and progressed without issue to delivery. The delivery was on time, very early in the day, and the off load was quiet and did not disturb my neighbours. The admin and communication was brilliant, I cannot praise Katie Buswell enough, she is a real asset to your organisation and I hope you recognise this with a thank you of some sort.
Price dependent, you will be the first on my list when the lease is done and I need another car and I will recommend you to others.
Thanks for the email.
Everything went smoothly. Paul Phillipson was brilliant.......helpful at every step along the way and
happy to resolve any 'silly' questions I asked. All other Fleet staff I spoke to were also very helpful.
Delivery was as promised..............driver was friendly..........called to confirm time.............and arrived
In summary a very good experience which made the whole process stress free.
Hope this is helpful.
Thanks for the email
I have to say I am delighted with the car, along with the whole delivery and order process. Big thank you to Leo who sorted me out, twice, after the wife changed her mind after our first order had been processed
I've been really pleased with everything so far
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Thanks for the email below. Rachel did her best to find and supply a vehicle that was required to our spec as soon as she could continually communicate with me with regards to updates.
The said vehicle was delivered on time and the driver was very courteous.
Hi Elena yes we're very happy with the Audi and even happier with the service from Fleetprices , the organisation of everything was faultless and stress free, it could not have been easier thanks paul
Dave is doing a sterling job!!....It's a learning curve for myself at the minute looking after the Vehicles and Dave has helped with a lot of questions I've had.
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