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I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Everything was great and we love our new car, delivery was excellent. So thanks for all your help.
Many thanks for your email.
Delivery went well on Thursday, and we've been enjoying getting to know the new car over the weekend.
The service from Fleet Prices has been excellent right from the start, thanks to James in no small part. Any other time I've needed to contact your team they've always got back to me quickly and with a helpful answer.
This as you probably know is the second lease vehicle I have taken delivery of from fleetprices, and needless to say I am extremely impressed by the way everything was handled. Anissa dealt with all the details from my first enquiry and gave me the reassurance that all would go smoothly which ultimately it did. She is a credit to the company and I would not hesitate to recommend fleetprices to any of my friends and colleagues should they be looking to lease in future. I am delighted with the new Mercedes and look forward to two more years of enjoyable motoring.
Just a quick note to say thanks for arranging the car for us - my wife loves it, and the whole process was really painless, so that was great.
I managed to get the car out for a run about at the weekend and Iím absolutely delighted. The car was delivered as planned and it matches what I was looking for. I was going to go on to your webpage to add a thank you note to Leo for all his efforts. He patiently dealt with all my queries and I can only say that I found his attention and service to be first class.
Thanks again for all your help and I will be passing your details on to as many people that I can, and this is not a result of the your £50 offer.
That is great and thank you once again for your help.
You have supplied an efficient and friendly service - it has made this whole process extremely easy for me !!
Thanks for the email, the service offered by your company and Leo in particular has been most welcomed.
Leo has gone above and beyond and we eventually got my car.
I will remember this next time I order a vehicle and will be in contact when my current lease is coming to an end.
I have the car and everything is good thank you
All went very well with the delivery and the chap who delivered it was very polite and helpful. We are very pleased with the car.
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