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I am more than happy with everything!
Leo was excellent and got everything sorted in a promptly manner, kept me well informed with everything. Excellent customer service. A huge thankyou to him! He is an asset to fleetprices & all being well after my contract ends I would not hesitate to use your guys again. Keep up the great work :)
Thank you for your email.
We did take delivery of the Q3 on Friday 16th May, and my comments on the whole process are as follows.
I found all dealings with Fleet Prices to be efficient and professional, with an appropriate level of contact and communication throughout. This was handled by Carmel initially and then Ben – both of whom ensured we were informed at every stage of the application and delivery process. The delivery arrangements for the car were slick with a date being estimated for w/c 12th May and then confirmed as 16th May. The driver contacted us the night before and said he was aiming for 10 am and the car arrived slightly earlier than that.
All in all, we are extremely pleased with the service we received from Fleet Price, and the associated Audi dealership, and would definitely consider using your company again for future leases.
An excellent experience and everything went according to plan
Thank you for the email. I am very happy with my first Honda.It's a beautiful car and something completely different to anything else on the road.
Having had to cancel a previous lease order with a different company due to their poor customer service I found Fleetprices where definitely a cut above.
I found the process went smoothly from the initial conversations with James (who was very helpful and patient) right through to the Support Team who kept me informed all the way.
The only comment I would make is I assumed that the car would be delivered on a flatbed and not driven to me so the car had mileage on it already. It's not a criticism just more of an observation.
Fleetprices admin fee is quite high compared to other lease companies however that is made up for with fantastic customer service.
Experience was generally good. Fleetprices seems to offer the best prices and this is my second experience with you. Delivery was fine. Leo was very proactive and responsive, as were Rachel, Rebecca and others in the team.
My only criticism would be that the paperwork I was sent had a couple of errors in it that meant I transferred money to the wrong people (the dealer rather than the contract hire people). I believe it has now been refunded but a bit of a bore sorting it out. The cover sheet with the contract paperwork also calls for a document that is not required - a dealer invoice. The cover sheet is a bit out of date - eg asks for the photocard and paper counterpart driving licence, which I think hasn't been a thing for a couple of years now. No biggie, but it meant I was hunting around for things that it turns out I didn't need and calling your team quite a few times.
Other than that, car is great and very happy with the deal.
Car is fab. Just trying to work out all the bits on it.
Your service is fantastic and I shall recommend you to anyone who will listen to me!
Great service from Beverley. Best customer service I have ever had and I am picky! Delay on afternoon of delivery but that was not the drivers fault. The number given to him was wrong as it had an extra digit and that was the fault of the dealer (plus the traffic of course!)
I am very impressed with the whole experience and will recommend you without doubt.
Sorry I could not get back to you earlier as I have been in a meeting with the directors.
The delivery went well and the car is what I expected it to be and it was worthwhile waiting for the extra features I wanted on it.
Thanks a Lot
Just want to say thank you to you all, brilliant service from the get go and a very good deal from Fleet Prices. Joe was very helpful from the beginning and Alisha and the rest of the support team were very friendly and efficient during the progress of the vehicle. Delivery couldn't of gone any smoother.
Thanks Steve. Service I received throughout the process was great – Anissa went above and beyond the call of duty and was very keen and quick to help.
Similarly, the team I dealt with once my car was on order were very helpful. Quick to update me on progress and good at resolving issues with the finance company when paperwork was wrong etc.
All in all, a great service. Thank you very much.
I am great thank you and so is the car. It is lovely and effortless to drive - always had a manual before. Really impressed with look of it too, a beautiful car, thank you.
The delivery guy, Keith, was great and showed me round all the bits that I was unsure of too.
Many thanks for everything.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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