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Delivery went smoothly and we are delighted with the car!
I clicked through your site to go to the ALA site and bought GAP and Scratch/Dent insurance so all sorted there.
I believe that Leo is on leave at the moment as I have already dropped him a note to thank him for his assistance through the quotation and ordering process. Whilst your quotations don't look as slick as some of the other players on the market, Leo's speed of response to questions (both by email and over the phone) was far superior. As I mentioned to him in my email, I have already referred friends/colleagues to Fleetprices so you and he may be getting some calls.
The pickup went really smoothly, and Leo was really helpful throughout the full process - from quotations, advice on alternatives , securing the car and ensuring delivery was on a date suitable for me. Although price is always a driver in this type of transaction, I was impressed with the service and will mention this to friends and colleagues when they are considering car options.
Just wanted to let you know that the delivery today went great, and the car is everything we expected and more, thanks for a great service and I will be definitely recommending you and Fleetprices to anyone who might be interested.
Thanks for your email.
I've taken delivery of the car and am very pleased with it. I've also been very pleased with, and appreciative of the support provided by your team in arranging this lease. Anissa in particular has been very helpful: always prompt and courteous in dealing with my many questions. (In fact I'm sure she'll be pleased I've got the car now - I'll have no more queries for her to answer!!) The rest of the support team, whoever I've dealt with, have also been great. Thank you, and please pass on my thanks to them.
One comment on the actual package as something by way of feedback for the future. It wasn't clear until quite late in making the arrangements that the Jaguar leasing company does not allow the driver to utilise the “App” and the associated emergency response and breakdown services. As it happens I personally am not too worried by this: the App functions would be used on very few occasions anyway and I have alternative breakdown cover arrangements. However, as I'm paying ~£400/month it's disappointing to learn that I'm being denied access to all of the services that Jaguar have provided in the car I'm leasing. This is apparently on the grounds of “Data protection” but I sense this is nothing more than a poor excuse for the leasing company not to have to bother to put the resources in place to manage this properly. This is nothing to do with Fleet Prices, and certainly no reflection on the service that you have provided, but I raise this as a matter that you might wish to explore further.
I would also add, in closing, that the collection service for my previous car was also very well organised. Whilst this was probably not controlled by Fleet Prices, be happy to take some credit for it! :-)
> This is the first time we've leased so the process was completed new.
> From the initial contact with Anissa to the delivery of the car I received constant updates from the sales team who were first class throuought.
> The gentleman who delivered the vehicle took time for me to check the car &was most courteous.
> I've received follow up emails from Anissa ensuring I was happy with the car which I thought was great customer care!
> With reference to GAP insurance ,looking at the agreement with the leasing company they seem to cover GAP within the contract.
> I'd definitely recommend your company & look forward to another car from your company.
> Kind Regards
The service that Beverley provided throughout was excellent. I would be more than happy to recommend you to a friend, should the need arise.
As a business owner myself I understand the value of feedback, both good and bad, and will always speak as I find. I'm please to say I only have positive things to say about my experience with Mike and the team. During the process there were issues that cropped up and the vehicle had to be changed several times, ending with a selection from immediately available stock due to time constraints caused by a delayed delivery date. Mike has been incredibly helpful, patient and supportive with me as things have needed to change, and I changed my mind, and kept me informed throughout.
I would happily recommend Mike and will be contacting him when I need my next vehicle.
Thanks for your email – the car is absolutely amazing! I got back on Saturday after a missed connection meant we had to wait 24 hours for the next flight back – so it was here waiting for me. Couldnt be happier, it's an absolutely beautiful car to drive - and also just to look at.
Thanks so much for all your help getting it here. I'll definitely recommend anyone in my network should speak with you if they're looking to find the right car!
Yes it arrived safe and sound thank you. It's excellent.
Thank you for your email. I have to say I was delighted with the whole process. Sav who assisted me initially and helped me find the vehicle was superb. I would also like to give high praise to the two girls from the support team- Rochelle and the other was I think called Rachel.
My friends husband is looking for a lease car in the next couple of months and I have already recommended your company.
The car was delivered as promised and the gentleman that delivered it was very helpful.
All in all a fantastic experience and I have a fantastic car.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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