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Thanks you very much for your email.
I can confirm all went as scheduled and it was a very smooth transaction. Collection of the old car was delayed for three days by the collectors but purely for logistical reasons and caused us no inconvenience.
As ever, Anissa's service and assistance was invaluable, together with the great support work of the Admin team.
We are very happy with the outcome and would certainly recommend yourselves.
I received the car on the arranged date. I was contacted by VW the day before to confirm this and the vehicle arrived first thing and I have no complaints at all. Paul, who found the vehicle for me and sorted out all the finance was very helpful and answered all my queries promptly and was always available on the phone. As for the car itself it is much better than I expected and I am more than happy with everything.
Thank you to Paul and all the team that were involved in the process.
The car is everything we expected and more. We as a family are very pleased with it so far.
This is the first car that we have leased, so it was a little bit of a minefield as to who to consider using. I have a couple of friends who currently lease cars, so they recommended the company that they use. I did my own research also and your company was one of 5 that I made a basic enquiry to.
From the initial replies that I received, your company appeared to be the most professional and very competitive, so a tick in 2 boxes straight away for me personally.
As for the customer service I received, it was superb from start to finish. In fact I honestly can't remember the last time that I received such good service. Even when Anissa temporarily looked after my order, she was fully up-to-speed with my requirements and dealt with me like I was her client.
I have to say that as and when I come to look for a new leased car, I shall be returning to you straight away, without h
Thank you for the email. I am very happy with the vehicle and the service that I received from yourselves.
Response times were always quick and the staff helpful. The same can't be said for the delivery service we received from Audi.
A very rude lady dropped off a courtesy car to my mother in the morning. We were told that the car delivery driver would call an hour before arrival, he didn't. He arrived bang on 12:30 luckily my wife was home for her lunch. He pulled the car on the drive, barley said more than 10 words to her. He didn't take her around the vehicle or even show her anything other than the mileage and then he was gone.
As far as Fleet though we would definitely be happy to use again the service was 10 out of 10 all the way through.
I will like to say that the procedures and the service was quite satisfactory.
Personally it was an experience of trust and reliable customer service.
I will recommend to anyone.
Thanks again Steve for all of your support, advice and assistance in helping me through this new method (to me) of being able to enjoy having a brand new car. Your service is exactly as promised in the glowing reports of the other satisfied customer testimonials on your website.
Very happy with service; Anissa was excellent
All the best
Thanks for the follow up, everything went well on Friday, the driver delivered the car first thing in the morning on the delivery date and went through the papers and checks with me – all good.
Thanks for your help and prompt response throughout the order process, very good service.
Thanks for your e-mail. Yes, I am very happy with my car and also with the excellent service that you have provided. I was kept up-to-date all through the order and delivery process and everything went smoothly.
Thanks also for the GAP insurance reminder – I actually already have this type of insurance.
Paul Wanted to drop a note to say how delighted I was with the service you provided. I was particularly pleased with your help when there were some finance issues. I will be recommending you to friends and family and hope this is the beginning of me using Fleet Prices for all my car leasing needs Thanks again Billy
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