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Thank you for your email.
My liaison with Rachel was seamless from the beginning and she worked hard to get me the best deal possible which I am truly grateful for. Following the order Rachel has kept contact throughout and was always available to answer my queries when required. Rachel has provided me with her direct contact details should i have any queries during my contract which is comforting.
The delivery itself went exactly as planned and the driver explained in detail everything about the car prior to handing me the keys, he really was a lovely gentleman.
I am certainly enjoying every moment in the car Audi TT, it really is a beautiful drive and has definitely given me a great start to 2016.
I will definitely be using fleet prices again on future orders and have already recommend the company and in particular Rachel and the support team to my colleagues.
It's not clear where you want me to respond to, so I am replying to your email.
Dealing with Fleetprices has been outstanding:
1. The offer you obtained from Volvo Car Leasing was extremely competitive
2. The Fleetprices staff have all been friendly, helpful and efficient
3. The new vehicle was ready well ahead of expectations
4. The offer I received for my existing vehicle (via Leo) was better than I had expected
5. The sale of the vehicle went off without a hitch
6. The collection of my new vehicle from Holdcroft in Stoke on Trent went off again without a hitch. The Holdcroft staff were very helpful and the car ready, clean and waiting.
7. The car is exactly as ordered and a delight to drive.
I would not hesitate in recommending your services to others.
With best regards
Yes I have received delivery, it's a lovely car. I was kept regularly updated by Paul and Beverley and would defiantly use your services again and also recommend the company to other people.
delivery was fine yesterday and I'm delighted with the car (and the service you provided of course!). I would definitely recommend you to anyone looking for a lease deal and I'll be back in three years for a refresh.
Many thanks for all your help, you made the whole process seem very simple.
Thanks for the email. Yes everything was fine with the delivery. Have been so pleased with the service from Fleet Prices. I've never leased a car before so wasn't sure what to expect but I found the service both from Anissa and the support team refreshingly helpful, personal, attentive and responsive. I have already recommended you to some colleagues, and wouldn't hesitate to use you again in future.
I was more than happy with the level of service I received. Called and emailed the team a few times and they were very helpful.
I'm very happy with the car. In fact it appears I have the latest 'Ultra' A6 model with S-Tronic rather than the CVT multitronic auto that was current at the time of ordering. Although the same retail OTR price as the superseded car, it seems like a bonus to get a slightly more efficient, powerful car with a better gearbox than I was expecting!
The car was driven from Swindon by a very nice gentleman who, despite arriving early for an afternoon delivery, was happy to wait for me. I had a BMW lease car delivered a couple of weeks previously which was trailered to me but I don't mind as long as it arrives clean with a little fuel.
Michael Tomlin dealt with my order and was always helpful and polite. I had a very prompt reply to my initial enquiry and subsequent emails were dealt with very promptly. This won my custom. I find the website quite nice to navigate. It did seem to take an inordinate time to approve the finance though. Far more than I have ever encountered with other lease cars and I have a very good income and credit rating. A BMW I leased with another company took a fraction of the time and the process started at the same time. Once approved the car was actually delivered a little earlier than estimated so, overall, I am a happy customer.
I did question the initial document fee which seemed excessively high compared to other lease brokers. Due to the time it took to approve finance, this was actually reduced at my request to the fee comparable to your competitors. I also had some slight concern as your company is not BVRLA registered. I would recommend you do register if you can to reassure future customers.
Overall, I am delighted with my A6 which was delivered on time and with the latest spec. I would recommend your company without hesitation. But perhaps look to change your Credit check company!
Absolutely no problems or issues in the whole process.
Delighted with the service and delighted with the car.
Have no hesitation in recommending or doing business again.
I was very happy with the arrangements, delivery,etc. Look forward to enjoying the vehicle for the next 4 years
Ref your e mail after delivery, At first we found that the whole experience of Leasing a car a little daunting but with the help
of Anissa the whole thing was quite simple,
We are very pleased with the Car and the service you provided and would not hesitate to recommend your company to
anyone at any time.
The delivery was on time and the driver was very helpful and considerate.
I am looking into the possibility of GAP Insurance in the near future.
In the meantime we thank you once again and have a happy Christmas.
With best regards
Margaret and Peter Cook
Margaret & Peter Cook
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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