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My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
Thank you for your email - I think everything went well, it seemed to drag out a bit towards the final month, considering I think I placed the order in December and didn't get the car until April, but that wasn't an issue for us, timing was actually spot on as I sold my car 3 days previous.
But yeah - 10/10 if I was asked to rate.
I did send some feedback through last week, but happy to repeat that I've been impressed with the level of service throughout the process.
And I'm very happy with the car...!
Yes the vehicle was received on time and in great condition just that the poor guy delivering it had to come all the way from Yorkshire to my address to deliver it though he did compliment the comfort of the car.
I'm extremely happy with the car and the level of service from your team was exceptional. There was an issue with collection but nothing to do with your arrangements.
Euril Michael Turner
Just wanted to say that the whole experience with Fleet Prices was great, I was always kept up to date with how things were progressing and everything was straight forward and clear.
There was a error in my first order, 335d, where the price given to me was wrong and was not picked up until quite late in the process so we did not close. Leo helped through the issue and we agreed on the 435d instead, a good choice I think the car is much better specified than the 3 series and drives beautifully. Very happy.
The process once ordered was slick and easy and progressed without issue to delivery. The delivery was on time, very early in the day, and the off load was quiet and did not disturb my neighbours. The admin and communication was brilliant, I cannot praise Katie Buswell enough, she is a real asset to your organisation and I hope you recognise this with a thank you of some sort.
Price dependent, you will be the first on my list when the lease is done and I need another car and I will recommend you to others.
Thanks Steve, delivery and overall correspondence with Fleetprices (from mikes early dedication / patience to the follow up work of the support team) has been nothing short of first class, so much so that I'm confident that when my current car deal expires I will be straight back in touch to arrange another!
Thanks again and please pass on my thanks to Mike Tibbs and Jessica (support team).
Btw, I've already purchased ALA gap insurance using the link on the Fleetprices website, very competitive and great value cover given the piece of mind it offers.
Regards Glen & Sally
Sally & Glen Branigan
The service from Fleet Prices was superb throughout. Queries were answered promptly and I was kept fully updated from order to delivery. The car was delivered on the date arranged by two very courteous staff from the supplying dealer. I'd certainly use Fleet Prices again and would happily recommend to friends and colleagues.
yes thanks i have a happy wife the car arrived yesterday its great she is very pleased with it and she now has her freedom! so today for her the ibiza and the little man is a shopping trip to Asda and Baby Yoga classes!!! the world is her oyster.
Thanks so much for your help Anissa, once again pulling out all the stops for us to make it happen always a pleasure!!!
i'm sure i will be in touch to sort out a new car for me next July when my lease runs out on the leon, don't know what i want yet but im always looking i think i am obsessed with your website ha ha.
thanks again for all your efforts
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