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Yeah its all good thanks. It was a nice surprise seeing as i hadn't been in one yet!
Very pleased thanks for your help. Already recommended you to work colleagues.
I don't normally give feedback, which is more down to my laziness than any other reason.
However I am still a firm believer that good service should be acknowledged.
I have been leasing cars for many years and 2 years I ago I came to Fleet Prices. The service then was first class and I remember being kept up to date with all stages of my lease. As they say people remember how you made them feel rather than what you did.
When my lease was due up I decided to come back to you and, although I did get a few quotes elsewhere at very similar prices, my interactions with Helen was the deciding factor. She is fantastic. She responded quickly to my emails and questions, and when we spoke a few times on the phone and it was so nice to speak to a real genuine person. Your lease process is very straightforward and in fairness anyone I've spoken to has been lovely and knowledgeable.
Delighted with my car also.
I have recommended you guys (and Helen) to my friends for their next lease.
Many thanks to Helen and your team.
I am very pleased with the car; it is exactly as ordered. Apart from one minor communication confusion I found your service and price excellent.
We have instructed our insurance broker to take out a GAP policy for this car on our behalf.
As far as feedback is concerned, again the service from Leo and the delivery/handover were not short of excellent.
Many thanks once again
Just got a chance to give a few comments on my experience. Sorry it's taken a motor while.
From the start Rachel has been professional and helpful. Although the order didn't go entirely smoothly, Rachel did everything I needed to make things right. While I didn't have as much interaction with the afterwards team, what I did experience was consistent professional service. I would certainly consider using you again for the next car and recommending you to colleagues and friends.
I don't have any outstanding queries or concerns that I need resolving at the moment, but I'm happy that I'll be able to contact Rachel should I require any assistance.
All received and love the car. Can't believe how great a deal we got with the spec of the car. Thank you so much for all your help.
Jay, Hannah & Fearne
YES it has been delivered a couple of hours ago and everything was fine.
Thanks a lot for your professional and great work.
I am very pleased with the car and its was delivered exactly when I was advised.
Mike has been really good all the way though explaining everything from Finance contact/documents to how the payments work.
I am extremely happy with my experience through Fleet pricing and have already recommended 2 of my colleagues who are currently looking at upgrading their cars.
Everything went very well on Friday and I am absolutely over the moon with the car.
In terms of feedback, the service from Fleetprices has been fantastic throughout – a very personal and friendly service, the process was very straight forward and I was kept informed of the progress throughout.
In terms of Volkswagen at Cheltenham they were great – they made me and my wife very welcome, Steve was very helpful showing me around the car and even went to the trouble of fitting some mats in the car.
With the problems I had with the personalised registration I would like to take this opportunity to thank you and everyone else concerned for the help and support with this matter, it was a trying time for me and I am sure this was very frustrating at your end. I recognise that you and the team at Volkswagen went over and above to resolve this problem for me.
Overall I cannot fault Fleetprices and Volkswagen and would certainly recommend to colleagues, family and friends.
Thanks again for everything.
I would highly recommend Fleet Prices to anyone looking to lease a car, they were very helpful, insightful and helped me understand the process of leasing a car as this was my first experience of car leasing. Their were a few complications with the delivery date however the Fleet Price sales support team did everything they could in order to keep me updated and no doubt helped speed the process along.
Delivery of the car was very easy and Gill was very helpful, over all I have had a positive customer experience and would happily recommend.
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