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Everything went very well on Friday and I am absolutely over the moon with the car.
In terms of feedback, the service from Fleetprices has been fantastic throughout – a very personal and friendly service, the process was very straight forward and I was kept informed of the progress throughout.
In terms of Volkswagen at Cheltenham they were great – they made me and my wife very welcome, Steve was very helpful showing me around the car and even went to the trouble of fitting some mats in the car.
With the problems I had with the personalised registration I would like to take this opportunity to thank you and everyone else concerned for the help and support with this matter, it was a trying time for me and I am sure this was very frustrating at your end. I recognise that you and the team at Volkswagen went over and above to resolve this problem for me.
Overall I cannot fault Fleetprices and Volkswagen and would certainly recommend to colleagues, family and friends.
Thanks again for everything.
Dave is doing a sterling job!!....It's a learning curve for myself at the minute looking after the Vehicles and Dave has helped with a lot of questions I've had.
I am emailing to give some feedback to yourselves and more specifically for the lady I dealt with, Anissa.
The whole process was smooth and Anissa is a really nice lady. So helpful and approachable, always being understanding, acting urgently on my behalf and keeping constant communication throughout the order process.
One of the nicest customer services representatives I think I've ever dealt with. She's a hugely positive example to your company and certainly deserves praise for her pleasant demeanour. My remembrance of her 'pleasantness' is what made me come back to look at ordering another vehicle this time round!
So thanks to the company and especially her. I hope you'll give her the praise she deserves, she does a very good job.
I'm very happy with the car. In fact it appears I have the latest 'Ultra' A6 model with S-Tronic rather than the CVT multitronic auto that was current at the time of ordering. Although the same retail OTR price as the superseded car, it seems like a bonus to get a slightly more efficient, powerful car with a better gearbox than I was expecting!
The car was driven from Swindon by a very nice gentleman who, despite arriving early for an afternoon delivery, was happy to wait for me. I had a BMW lease car delivered a couple of weeks previously which was trailered to me but I don't mind as long as it arrives clean with a little fuel.
Michael Tomlin dealt with my order and was always helpful and polite. I had a very prompt reply to my initial enquiry and subsequent emails were dealt with very promptly. This won my custom. I find the website quite nice to navigate. It did seem to take an inordinate time to approve the finance though. Far more than I have ever encountered with other lease cars and I have a very good income and credit rating. A BMW I leased with another company took a fraction of the time and the process started at the same time. Once approved the car was actually delivered a little earlier than estimated so, overall, I am a happy customer.
I did question the initial document fee which seemed excessively high compared to other lease brokers. Due to the time it took to approve finance, this was actually reduced at my request to the fee comparable to your competitors. I also had some slight concern as your company is not BVRLA registered. I would recommend you do register if you can to reassure future customers.
Overall, I am delighted with my A6 which was delivered on time and with the latest spec. I would recommend your company without hesitation. But perhaps look to change your Credit check company!
Everything went to plan with the delivery . I am very happy with my little car and also in the way that you dealt with my enquiry and order right through to the delivery process , dealing with yourself was so easy and saved on the time of going around garages and dealing with then , not to mention that you also offered a very good deal.
I would recommend fleet prices to my family and friends and would look to using you in the near future.
Thank you for you e-mail. I have already thanked Ashley for his and your team's assistance. Ashley was excellent and looked after us throughout the process, even ringing after we received the car to ask if everything was fine. Your team rang and e-mailed to keep us informed at each stage explained in full what we needed to do. The vehicle was delivered from our local Hyundai dealer who had quoted considerably more for the same deal. Excellent experience, many thanks. Will no doubt be in touch in 18 months. Kind Regards Marie Bradbury-Yates
The service provided by both Paul and the Support Team was excellent. There were difficulties with the original order as the supplier could not provide a build date for the vehicle and Paul was able to secure an alternative at short notice and also found the best deal that he could. The support team kept me up to date at all times and were always extremely helpful when I contacted them. Any queries were always answered promptly by Paul and the Support team and I would have no hesitation recommending the company.
It has been a pleasure to deal with the Fleet Prices team because of their professionalism and attention to detail..
I have sent an email to both parties to thank them for their help.
Thank you for contacting me. The car arrived on-time as promised and is just what I wanted.
I would like to commend Leo for the excellent support he provided. Right from the first contact, he was helpful, courteous and supportive. He advised me on my choice of vehicle and, when I was uncertain about some aspects, suggested alternative cars which might be of interest. He always returned my calls and emails promptly and throughout the whole process was a pleasure to deal with.
I will most certainly be recommending your service to colleagues and friends, and I hope to deal with you again myself in the future.
Car was delivered yesterday morning and we are very happy with it.
Thanks and best regards
Love the car. Took out the gap insurance just in case. Service was excellent. Delivered a little earlier than expected but neighbour was able to sign for the car.
Hadn't realised how good leasing is! It will definitely recommend to friends!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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