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I don't normally give feedback, which is more down to my laziness than any other reason.
However I am still a firm believer that good service should be acknowledged.
I have been leasing cars for many years and 2 years I ago I came to Fleet Prices. The service then was first class and I remember being kept up to date with all stages of my lease. As they say people remember how you made them feel rather than what you did.
When my lease was due up I decided to come back to you and, although I did get a few quotes elsewhere at very similar prices, my interactions with Helen was the deciding factor. She is fantastic. She responded quickly to my emails and questions, and when we spoke a few times on the phone and it was so nice to speak to a real genuine person. Your lease process is very straightforward and in fairness anyone I've spoken to has been lovely and knowledgeable.
Delighted with my car also.
I have recommended you guys (and Helen) to my friends for their next lease.
Many thanks to Helen and your team.
Couldn't have asked for more better, professional service when I was in the process of purchasing my 1 series. Fleet prices made sure everything was going to be all ready in time and did everything they could to get me a car in just 4 weeks. Definitely buying my next car through fleet prices.
I came across this website by accident just before Christmas and having requested a quote, I quickly received a call from Leo who turned out to be an absolute star. The difference I found was that I felt someone was genuinely interested in my requirements as opposed to the larger companies who operate along the lines of a call centre. I have to admit, being a petrolhead I'm a bit like a kid in a sweetshop when it comes to narrowing down my choice and Leo has the patience of a saint. Once I'd made my choice from a competitive quote,the entire process was smooth and quick. I just took delivery of my new Volkswagen on Friday and I'm absolutely delighted. Three cheers for Leo. I can thoroughly recommend Leo, and if he is a reflection of the company, then hats off to FleetPrices too.
Good afternoon Steve,
Thank you for contacting me.
Firstly I would like to say that I am delighted with the car and the process from my first contact with Anissa through to delivery has been excellent.
Each step of the way has been explained very well, when I was asked to complete the paperwork and required forms, this was all clear and any questions I had were taken care of very efficiently by Anissa.
I did get a little frustrated near the delivery as the date seemed to fluctuate a bit, however on reflection it was pretty much on the proposed delivery date and your staff were being open and transparent with the updates.
The car did seem to sit with the supplier for 2 weeks before they could give a slot to deliver which was again frustrating but the chap who delivered the car (Phil) contacted me the evening before to confirm the time of arrival and called again first thing in the morning to advise he was 45 minutes away, so that was very smooth.
Overall I am delighted with all of your staff, Anissa in sales and the girls in the support team, Rochelle, Rebecca, Rachel, Amy, Claire, Katie who all kept me regularly updated and were fast to answer any question that I had.
Kind regards to all
I have to say the whole process from beggining to end was faultless.
From my first contact with Mike Tibbs to the support from the girls in the followon team and the car delivery everything went without a hitch.
I approached 4 lease companies and Fleet Prices gave me the best quotation with, by far the simplest process.
Many thanks to all the team at Fleet Prices for their great help and support.
Hi Rachel & Support Team,
I have my new car which is an Audi TTS.
I LOVE it!
Thank you so much for your help in ordering it through to me receiving it.
Special thanks to Rochelle, Claire and Sara who have helped me along the way from within the support team. Sorry if I have missed anyone out!
Hope you all have a good weekend with a couple of glasses of wine!!
Would like to say a big thank you to Anissa for keeping me up to date all the way through to delivery and helping me pick the right car. I'm over the moon with the car and it's absolutely gorgeous. If Anissa is dealing with your request be sure that you're in good hands! Thanks once again.
The whole process was quick and painless.
Leo couldn't have been more helpful and even phoned me after delivery to ensure everything was Ok.
As for me, I am a very happy bunny and delighted with my new car.
Have a fabulous Christmas.
Thank you for your email.
Throughout the process Anissa was more than helpful and answered all of my questions promptly and satisfactorily.
The only issue I encountered was a mix up on the delivery date, but Anissa offered to pay for my taxi and dealt with the problem immediately.
I wouldn't hesitate to recommend you to friends and family, and have in-fact already recommend you to my mother.
Found this company on the internet offering a very competitive deal. From my first contact with the company through the whole process to delivery the service was excellent. Would highly recommend to anyone looking for a good price backed by excellent service.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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