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Thanks for the email. Everything has been fine upto the point of delivery but unfortunately the car was delivered with a scratch which was pointed out and recorded with the driver. I believe your customer service team and Leo are arranging for it to be repaired via the supplier?
Apart from that I'm really happy with the car and the service provided by your company.
'I'd had a really good experience with Fleetprices.co.uk with my first car so when it's lease fell due, it was natural to go back. I was quite specific about what I was after and the team gave me a sensible number of options to work with, all of which were at extremely competitive prices to both alternative online services and to a dealer walk-in/negotiation. They also answered all of my questions, from details of the vehicle and manufacturing timeframes to specific advice on the process necessary for me to change the personalised plate. Whilst the vehicle was in manufacture I was kept up to date with regular progress emails and the team proved extremely flexible in delivery dates to account for a pre-planned holiday clash. My new car is excellent, exactly what I ordered, delivered on time and spot on my budget. I have recommended Fleetprices.co.uk to a number of friends and colleagues and will continue so to do'.
Many thanks for all your help with the Audi Q5, delivered in early April.
Rachel Gouldingay was a star, and helped us through various costing scenarios before we made a final decision. She deserves a vote of thanks.
The car delivery and hand-over went smoothly, although it took my transport manager (who actually took delivery of the car whilst I was in a meeting) to come out later and show me how to start it! There's technology for you!
Hello, the service that fleet prices delivered was fantastic from start to finish, constant updates, smooth transaction, everything has been spot on, thanks a lot.
Dear all at FleetPrices.
The whole process went very smoothly from initial enquiries to delivery,
A good choice of high spec vehicles at very competitive lease prices,
finance arranged easily and quickly, vehicle sourced without long delivery time.
Vehicle delivered on time at my convenience, excise licence posted seperately.
Thank you Peter.
Now to enjoy my new Skoda Yeti Outdoor Diesel Estate 2.0 TDI CR Elegance.
'Steve was excellent throughout the whole process - he was very responsive, prompt and kept his promises EVERY step of the way. I would have no hesitation in recommending Fleetprices.co.uk to anyone as they have been excellent for myself. Thank you.'
Yes thank you, we have received the car and am very pleased.
We are delighted with the car and the whole process from first contact with your company has been brilliant, your staff are a credit to you from Chris to Wyn the whole team has been so helpful, we were nervous as we've never leased before but were so happy that were sure this will be a long relationship between us.
Tom, Julie and kids
Just to confirm that the car was delivered this morning. Pristine condition and everything that I had expected. Great looking, excellent quality and a fantastic drive. I'm still working my way through all the different settings.
The only negative feedback would be that I wasn't given a delivery time. So I was taken by surprise to arrive at work at 8.15am to see that the car had been delivered and our Security Guard was moving it to a parking bay. Fortunately, myself and Dennis share an interest in cars, so he was more than happy. It would have been nice to know so I was in work for delivery though.
Finally, I wanted to say thank you to you for your prompt, efficient, friendly and polite service. It's been a complete delight dealing with you and Fleetprices. As someone working in customer service I think I know excellent service when I receive it - and I've definitely received it!
Thank you for all your assistance and hope to deal with you again in 4 years time.
Thank you for the email. I am very happy with my first Honda.It's a beautiful car and something completely different to anything else on the road.
Having had to cancel a previous lease order with a different company due to their poor customer service I found Fleetprices where definitely a cut above.
I found the process went smoothly from the initial conversations with James (who was very helpful and patient) right through to the Support Team who kept me informed all the way.
The only comment I would make is I assumed that the car would be delivered on a flatbed and not driven to me so the car had mileage on it already. It's not a criticism just more of an observation.
Fleetprices admin fee is quite high compared to other lease companies however that is made up for with fantastic customer service.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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