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Morning Anissa - the car arrived safe and well, and is really nice - very pleased.
Many thanks for all your help as usual.
Yeah, my daughter was very pleased with the vehicle and it was a nice smooth handover.
So thankyou again for all of your help and for keeping me informed throughout the process.
Thanks for your email; I am very pleased with the vehicle and the whole process was very straightforward & clearly explained by Helen from start to finish. Helen was great and is an asset to your organisation.
The Sales Support Team were unfailingly polite and helpful whenever I contacted them and I have recommended Fleet Prices to friends and work colleagues.
The only gripe I had during the process was the length of time for delivery, but giving this was of my own choice (due to the number of options selected) this is not directed at your organisation but Mercedes themselves!
I will be definitely coming back to you in approx. 2 years when we need to replace my Wife's car!!
Best regards, Antony
Thanks for the follow up, everything went well on Friday, the driver delivered the car first thing in the morning on the delivery date and went through the papers and checks with me – all good.
Thanks for your help and prompt response throughout the order process, very good service.
Thank you, the car arrived on time 12.30 after being given a PM time slot, as I had the day off I drove out to the peak district, and the Queen was at Chatsworth , didn't she her, but had a pub lunch. The car is great but takes a while to get used to all the gismos, the park brake was a little awkward and not fathomed out the Stop Start, but think it might not be stopping because of the Air Con being on, these are both very different in the way they work compared to our Freelander.
Apart from delivery note I signed nothing more, so assume I'll be invoiced for the large upfront payment or that it will be taken from my bank in the same way as the regular monthly payments.
You have been excellent throughout the process and have handled the long process with excellent customer care, making waiting worthwhile.
Got the car on Dec 28th. Very pleased with it thanks.
Looking forward to doing further business with you.
I have 4 cars in the family, all leased. This is my first encounter with Fleetprices, and it has been a very positive experience from end to end.
So when my other lease arrangements expire (first one ends April 2018) please get in touch (couple of months before ?)...
Thanks again, and I wish you all the best for 2017.
Thanks for your help with this, I'll push any other colleagues in your direction should they be in the market to get a new car.
Thank you both for your messages and offers on further support. I'm glad to report the delivery was problem free and we are very happy with the car. I'll let you know if any problems or queries do arise but for the moment at least you have a very satisfied customer.
Really happy with the car and the service from Ashley, he is a very approachable skilled person who helped me to get my first hire car.
The only problem I encounted was on the day of delivery. My mum was at my house to sign for and receive the car but she never had a call before he arrived, she was at the school picking my daughter up and luckily was only 20 minutes away by foot.
The driver apologised and explained he had been given a landline number, not a mobile number to call.
It was all ok in the end though and I love my car, thank you.
I used to contract hire vehicles for my company back in the day and always found it the most efficient and cost effective method of funding cars.
I have never had a personal lease but have wanted to go this route for quite some time as I believe it takes all the hassle out of car purchase and more importantly changing vehicles. My son used Fleet Prices a couple of months ago and recommended that I give your company a go as he found the whole experience far less stressful and efficient – how right he was!!
Right from the quotations through to delivery the whole process was efficient, business like, friendly and was a massive cost saving against the ubiquitous and hard sell of the PCP (what a con) now being offered by dealers. I was kept in the picture the whole time and delivery and handover was right on time. What a pleasant experience – so much so that I have ordered my wife's new car through yourselves and am awaiting delivery in the next couple of weeks.
The only down side was the reaction of the local dealer where I test drove the vehicle who unbelievably said that had he known I was considering a Personal Lease he wouldn't have let me have a test drive!!
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