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All went well and Nickie loves the car.
Thank you for making the process seamless.
Thanks Steve - all went as planned and 10/10 for all parties concerned from start to finish in the process.
Just to let you know that I am thrilled with my new car. Everything went according to plan and I couldn't be more pleased.
I will definitely recommend you to anyone who is interested.
Thank you for your follow up message. I am absolutely delighted with the car and the service provided by yourselves at fleet prices and Ashley Humphreys in particular. I first spoke to Ashley roughly the end of September and put my order in for my VW golf and was given an expected delivery of late November. However, in November i was informed by the support team it had been delayed to maybe June/July and was so disappointed as i needed the car ASAP. I then spoke with Ashley and he said to leave it with him and within 10 minutes he rang me back and said he had found me a car already built with my exact specification and the car would be delivered within 4 weeks. At first i thought it was a case of too good to be true but Ashley was excellent through the whole process from order to delivery, i will certainly be ordering my next car with fleet prices and Ashley and have recommend him and fleet prices to my friends and family.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Thanks for your email. This is the first time I have ever used such a service, I must say from the start supported by Leo to delivery I have been very impressed. At each stage I have been kept well informed by every member of your team.
Finally, the car is brilliant and the firm that delivered where exceptional
Thank you for a great service, which I will most definitely be recommending to friends and family
Absolutely delighted with the service throughout. Chris kept us up to date appropriately. At no point was I in the dark with any of the process. A first class service.
Early days but delighted with the car everything my wife and i wanted.
Just felt sorry for the delivery driver who had to get a bus back home as there was a change in his plans.
Thanks to all at Fleetprices.co.uk
Just to let you know we took delivery of the car this morning and are delighted with it thank you.
You (Steve and the delivery driver) have been an absolute joy to work with and we can't thank you enough for your help and support throughout which has been second to none. We will not hesitate to use you guys in the future and recommend our friends and family about you and your amazing customer service.
Thanks again for being brilliant and it has been an absolute pleasure to work with you on this.
We are very happy with the complete process.
We were kept informed and upto date, Mike Tibbs has been absolutely brilliant.
The original delivery date of our Jaguar was improved by one whole month.
The delivery from Lancaster Sidcup was first class also.
With Neil their delivery man explaining all of the cars functions.
Phil and Dawn from Portsmouth
Very pleased with all levels of service from Beverley and the rest of the team. Replies are prompt and all staff I've dealt with are very helpful. Couldn't fault in any way.
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