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I'd first of all like to say how helpful all the girls, including Rachel, have been over the last few months. The car took rather longer than I expected to come as originally I was told it would be September which is when my old lease ended. But I have always been kept updated on its progress.
The delivery was straightforward but there was some damage to the alloy and tyre on the driver's side. Rachel has sent a chase email to audi so that the damage can be repaired. I hope to hear back in the next couple of days. Other than that, I'm a very happy customer.
Experience was generally good. Fleetprices seems to offer the best prices and this is my second experience with you. Delivery was fine. Leo was very proactive and responsive, as were Rachel, Rebecca and others in the team.
My only criticism would be that the paperwork I was sent had a couple of errors in it that meant I transferred money to the wrong people (the dealer rather than the contract hire people). I believe it has now been refunded but a bit of a bore sorting it out. The cover sheet with the contract paperwork also calls for a document that is not required - a dealer invoice. The cover sheet is a bit out of date - eg asks for the photocard and paper counterpart driving licence, which I think hasn't been a thing for a couple of years now. No biggie, but it meant I was hunting around for things that it turns out I didn't need and calling your team quite a few times.
Other than that, car is great and very happy with the deal.
I would like to say that Leo Nicodemou was great at sorting everything out with minimum hassle and keeping us well informed, as he also was when he leased our other car from you. This is why we came back to you to lease this car. Please pass on my thanks.
Also, the delivery driver was great, keeping us informed of exactly when he would be arriving. My wife took delivery and found him very helpful.
However, I would say the information from the Support Team was a bit confusing and contradictory as I was initially told some incorrect delivery dates, but then couldn't get any hint of a delivery date at all, which was a bit frustrating.
We are very pleased with the car.
Dear Steve and Ashley,
Apologies for the slow reply and sorry I missed your call Ashley.
The service was excellent throughout thank you very much. Ashley was very helpful at the start and the support team were always very prompt and helpful replying to queries before and after the car was delivered. The delivery drivers were also really friendly and helpful.
Thanks again, I will definitely be recommending you to friends and colleagues.
Ashley was great, I saw the deal on Thursday - had the car delivered on Monday!
I will recommend fleet prices and Ashley to anyone wanting to lease.
Just wanted to let you know that delivery went really well and we are very pleased with the car.
Many thanks for all your help on this.
Arrived today, we've gone for a drive and we're very happy, exactly what we wanted. Thanks for all your help throughout getting it, very much appreciated.
Just wanted to drop a note to say the car arrived yesterday and I'm really pleased with it.
Also to thank you for your assistance in arranging this deal for me. Due to work I have had to conduct most of the arrangements via email, you have always got back to me promptly with any queries I have had and on numerous occasions left voicemails with me to ensure I was up to date. You're effort in identifying a car with the exact spec I was looking but with a much reduced waiting time has made an immeasurable difference.
Once again, thank you for your excellent customer service and helpful attitude throughout this process
Yes I am very happy with everything and the delivery went smoothly. Thanks to all at Fleet Prices for all their time and efforts.
Would just like to say that overall it was a very easy experience, I was kept up to date very regularly with the progress, any questions I had were promptly answered and the car arrived at the time stated. The handover was very easy and quick and I would definitely return to you if I do this again. This was my first time leasing a car and what could have been a daunting process was in fact very straightforward.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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