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Very happy with the service i received throughout the whole process and in pacticular the turn around period from ordering to delivery. I need to especially praise Rachel Gouldingay for ensuring this short turnaround and even helping me through the process on her annual leave, a credit to your company.
I would just like to say thank you for your assistance with my new car , the whole process right through to delivery last week was absolutely spot on , and you will definitely be my first port of call next time .
Thank you for your e mail earlier this morning.
I have dealt with a number of car brokers and car leasing companies over the years and I have to say that I have found the service provided by your sales and support teams to be exceptional.. Ashley was consistently patient and helpful in dealing with my various enquiries and your sales support team members Claire, Sara and Rebecca have always been entirely courteous, swift and personable in our various e mail exchanges and telephone calls. I have certainly formed the impression that you are all 'customer-first' focused, which I have often not found to be the case when dealing with some of your competitors!
I will certainly have no hesitation of calling on your services again and wholeheartedly recommending you to other colleagues and friends.
Overall I am very pleased with FleetPrices from start to finish. I was disappointed with the lead-time for delivery following receipt of order and realise the delays were out of FleetPrices control. Having discussed my concerns with Leo, I am extremely satisfied and grateful to both Leo and Myles (Holdcroft) for owning and addressing my conerns as a result of the delays. They worked together to keep me mobile whilst I await delivery and continued to keep me up to date with the latest progress to minimise disruption to me.
With a delivery date secured, all went as well as expected.
I am now enjoying my Volvo XC60.
I did send some feedback through last week, but happy to repeat that I've been impressed with the level of service throughout the process.
And I'm very happy with the car...!
Sorry for not updating you sooner, particularly after you worked so hard supporting me and answering all my questions prior delivery
I have to say I am very happy with my new car. I always like to wash the car to check the car fully and get to know it.
The car is complicated and spent a while with the manual and still think I need more time to get to know it.
I have also used your web site to take out GAP insurance after you provided the link to me
I have to say you and Leo have offered an outstanding service and would not hesitate in recommending your company
I am confident if I need guidance during my contact term you will be able to support me
I would be happy to respond to any email for the the director of you company
I couldn't fault the service at all, Craig Charlesworth was reliable and efficient from my first enquiry to him. The car was delivered on time and the driver was lovely, taking the time to explain everything to me (even after driving 5 hours!). The car itself is perfect, exactly what we have been looking for.
As I have said to Craig, I would happily refer your services to anyone I hear of in the future who is looking to lease a car.
With kind regards
Thank you for your email. The car arrived at 4.30pm yesterday and I had a funeral visit shortly thereafter (first outing in the car — down a rough, unsurfaced farm track!), so didn't email you immediately. The transporter driver was most helpful, and I'm delighted with the car, although still struggling to discover how things work! First problem was starting it, until I discovered that the clutch has to be depressed. Then opening the back doors, but they need two presses of the unlock button, etc., etc. Getting there though. Only negative is your price drop on this model when I checked the website. Down to £202 .92 a month for 10,000 miles a year. Too late for me to benefit, but I'll certainly pass it on to anyone who is looking to lease a car. Who knows, you may well hear from members of my three congregations who like the look of my new car. I would certainly recommend Fleetprices, not least because you have been the best person to deal with in over fifteen years of leasing cars. Thank you.
Just to let you know that I found Dale to be most accommodating and polite. He assisted me with all my queries and, as a result, I have recommended your organisation to others.
I am grateful for all your help.
Yes the service was amazing it was my first time looking at leasing a car after my partner told me about it and Ashley Humphreys was super nice and super helpful didn't over complicate it for me as
I'm not a car person I just knew what budget I had every month and the car I wanted he never forced anything on me which is a massive plus if he had I would have gone somewhere else. He advised me on the delivery date and then your team kept me updated on every step it was seamless.
Every email I send no matter how silly was answered the whole experience was excellent and I would have no hesitation in using Fleet again and when the 3 years is up I'm sure I will be looking at another deal with Fleet.
The delivery man who had just driven my car for 8 hours was amazing and very pleasant and went over my car again without over complicating anything and it was with me at the time he said which for a working full time mum is what is needed.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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