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Good Morning ,
Thanks for getting in touch. As told to your staff, I have been very happy with the customer service. Mike, Rochelle, Rebecca and Michelle, no weak links in this chain, answering all questions with a no hassle attitude, v professional and friendly. The delivery driver whose name I think is Gordon was chatty and brought the car in perfect condition. Also the car surpassed my expectations in terms of quality so the value for money is impressive on this lease. As this is the first time leasing and I've had to learn how this process works I appreciate how I've been dealt with and I would definitely recommend your services. And then to top it off the MD sends an email to make sure everything has gone wellJ Keep it up!
In terms of the experience I would say it was first class, Michael Tomlin took my initial request for information and ensured I had the required quotes and any further support information very efficiently. He also worked under my constraints being available by e-mail only most of the time as I was busy deploying various services in different areas around the country and not always available by phone.
He was as honest as he could be - I probably could have found a better deal but he came across as the more professional and therefore trustworthy of the pool I was dealing with at the time. All arrangements went smoothly and he was able to answer what probably seemed like obvious queries in a timely manner and without fluster.
The delivery went smoothly, it was early and to be honest I was still abed, but the chap waited a few minutes for me to rise, showed me around the vehicle and pointed out the controls of note, access to the boot etc and we walked around - in the rain - to confirm all was well.
As mentioned to Michael in a note last night, the vehicle is a huge hit not only with myself for the quality and driving experience, but the family are very much enamored by it - more so even than the most recent Scirocco which previously held the top position.
To date then nothing but a positive experience all round from Fleetprices and Mercedes, and if asked I will certainly recommend your services.
Thanks for the mail.
Yes all went perfectly with the delivery and I am very happy with the vehicle.
The service from yourselves was first class and both Leo and Jessica were very helpful and kept me up to date throughout the process.
I would gladly recommend yourselves to others without hesitation.
All went well and Nickie loves the car.
Thank you for making the process seamless.
the delivery did go smooth and I'm very happy with the car. I have also recommended fleetprices to others since. Re GAP insurance, I would rather leave this at the moment.
Delivery went well and very happy with the new car!
Will be in touch if we need anything! Thanks for all your help
I've had a great service from you and FleetPrices.co.uk, you kept me up-to-date with what was happening and you acted quickly when there was further clarification required from the finance company. The Car is great and i am going to enjoy driving it.
Thanks again Steve for all of your support, advice and assistance in helping me through this new method (to me) of being able to enjoy having a brand new car. Your service is exactly as promised in the glowing reports of the other satisfied customer testimonials on your website.
Thanks for the email and very happy with the service. Special mention and acknowledgement should go to Mike, who I found to be very helpful, kept me informed every step of the way and was a pleasure to work with through the whole process. He is the reason I chose Fleet Prices for my new car over the other two companies I approached initially.
Really happy with the car, the delivery was exactly on time and the car was gleaming.
Thanks for all the help from yourself, Paul and Beverley.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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