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Good morning Steve,
Extremely pleased with both the new car and level of service that your company have provided. Kia have clearly given a great deal of thought to the new version of the Sportage, and it shows.
It's not clear where you want me to respond to, so I am replying to your email.
Dealing with Fleetprices has been outstanding:
1. The offer you obtained from Volvo Car Leasing was extremely competitive
2. The Fleetprices staff have all been friendly, helpful and efficient
3. The new vehicle was ready well ahead of expectations
4. The offer I received for my existing vehicle (via Leo) was better than I had expected
5. The sale of the vehicle went off without a hitch
6. The collection of my new vehicle from Holdcroft in Stoke on Trent went off again without a hitch. The Holdcroft staff were very helpful and the car ready, clean and waiting.
7. The car is exactly as ordered and a delight to drive.
I would not hesitate in recommending your services to others.
With best regards
Thank you for your email dated 15th February concerning my car. It was delivered expertly by JCT600 driver John, who was celebrating his 86th birthday that day!
My whole experience with Fleetprices has been an absolute delight. From the first enquiry to James Durrant, right through to the delivery, I could not have had a better service. James answered all my queries and was not pushy at any time and put me right at ease. I was a bit apprehensive leasing for the first time and through the internet but I have to say it went like a dream. James managed to get me a better spec car within 3 weeks and even the same colour as I wanted!
After dealing with James your Support Team kept me in the picture throughout the ordering process and were very polite and informative whenever they contacted me.
The car is an absolute beauty, delivered by 8.30am on the day of delivery and John the JCT600 driver was an real character and did an excellent job bringing my car down from the north.
The car is brilliant and I am looking forward to my 3 years of motoring with it.
Many thanks again to all your staff.
Many apologies for the delaying in replying.
This is the first time I have leased a car and all I can say is I'm glad I chose your company as the guidance and advice I received from Mike was second to none.
I was very apprehensive that leasing a car would be time consuming and complicated but Mike fully explained how the process worked which gave me the confidence to decided to take the plunge so to speak and order a car through your company.
I was also really please with the deal Mike managed to get me on the BMW 2 series as like-for-like it was much cheaper that any dealership could offer me for the same car.
Although, it did take two and half months to deliver the car it would probably have taken the same length of time if I had purchased the car through a dealership due to the specification on the car I required.
Overall, I have been very impressed with the value for money, guidance and advice from your company and I wouldn't hesitate in using your company again or recommending it to others.
I have a couple of questions I hope you can help me with:
- will you contact me a few months before my current contract expires to let me know of any deals for similar type cars?
- if you advise me or I see on your website an new lease offer I may be interested in before my current contract is due to finish am I able to finish my contract early so I can take advantage of the new lease deal?
Received the car on Saturday very clean and in a great condition. The delivery driver was very helpful and took me through all the controls. Very impressed.
Had some trouble with the whole credit check / finance process and lead times. I don't think I was given clear enough indication at the beginging of just how long this takes (cooling off period etc).
Apart from that though, I'd reccomend you in the future and look forward to dealing with you again.
Vehicle hasarrived and we are very pleased with it. Worth the long wait!!
Pete and Esther
I don't normally give feedback, which is more down to my laziness than any other reason.
However I am still a firm believer that good service should be acknowledged.
I have been leasing cars for many years and 2 years I ago I came to Fleet Prices. The service then was first class and I remember being kept up to date with all stages of my lease. As they say people remember how you made them feel rather than what you did.
When my lease was due up I decided to come back to you and, although I did get a few quotes elsewhere at very similar prices, my interactions with Helen was the deciding factor. She is fantastic. She responded quickly to my emails and questions, and when we spoke a few times on the phone and it was so nice to speak to a real genuine person. Your lease process is very straightforward and in fairness anyone I've spoken to has been lovely and knowledgeable.
Delighted with my car also.
I have recommended you guys (and Helen) to my friends for their next lease.
Many thanks to Helen and your team.
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Many thanks for a smooth delivery of the car, I am very happy with it. The credit checking was a bit long winded, but I guess you can't be too careful these days.
From the very moment on sunday evening when we completed a quote request on your website we were really pleased with the potential of having such a nice car and ultimately hassel free motoring.
The very next morning and just after 8am we received a reply from Anissa with a really competitve quote and some excellent information around next steps in the whole process of completing the finance application down to estimated delivery time of the car.
This put our minds at ease as we are first time leasers! So we were quite anxious around how it all works and the pros and cons etc. I have to say that the level of customer service which we received from Anissa was out of this world. She communicated clearly and concisely and the timeliness of her replies and the level of professionalism has certainly resulted in fleetprices gaining a customer for life. We have been truly blown away with the service and are over the moon with the car.
I have advised of a slight paintwork scratch to Anissa this morning and am awaiting a reply but this has not impacted my views of the service which we have received.
We are very happy customers and have shared your website with friends already who are looking for similar deals. Well done!!
Matt and Jodie
Matt & Jodie Millar
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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