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Thanks for your email. I have set out a testimonial as follows:
This is the first time I have used the personal contract hire route to acquire a new vehicle. I would have no hesitation in recommending Fleet Prices to anybody thinking of doing the same.
From my initial enquiry through to delivery of the vehicle, the process was simple and easy to follow. Thank you to Leo and Jessica who provided regular updates on progress all the way through to delivery. The car was delivered on time and at the quoted rates.
Just wanted to say thanks for all your hard work getting this sorted. The car arrived today and it is fantastic and even better than I thought it would be.
Hope you have a great Xmas and happy new year.
I am emailing to give some feedback to yourselves and more specifically for the lady I dealt with, Anissa.
The whole process was smooth and Anissa is a really nice lady. So helpful and approachable, always being understanding, acting urgently on my behalf and keeping constant communication throughout the order process.
One of the nicest customer services representatives I think I've ever dealt with. She's a hugely positive example to your company and certainly deserves praise for her pleasant demeanour. My remembrance of her 'pleasantness' is what made me come back to look at ordering another vehicle this time round!
So thanks to the company and especially her. I hope you'll give her the praise she deserves, she does a very good job.
Thanks to Paul
The delivery went extremely smoothly and we are very happy with the vehicle and the delivery man was helpful, polite and friendly. Thank you.
Barrie & Andrea Hicks
Barrie & Andrea Hicks
My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
Thanks for your email.
So far, so good! The car is lovely. A very nice chap delivered it yesterday morning.
Will let you know if any questions. Thanks for all your help, it's been a pleasure dealing with you.
Alex & Richard
Yes, the car arrived on Saturday and feedback from me would be how helpful the delivery man was - excellent service.
The only thing I'm unsure about is how to book a service or tyres etc, when the need arises, presumably there is a central number somewhere rather than just booking it in with the local dealer myself?
Once again, thank you so much for your excellent service. Its so nice, I don't want to drive it yet!
Everything went very well with the delivery. My only complaint about the process was the time it took to complete. There was a couple of weeks lost due to finance paperwork. I already took the gap insurance.
Just to let you know, I'm delighted with the car. The timing of the delivery was superb, I was off work with our house move, It turned up at 8am on Monday morning just in time to take my 4 year old to school in it for the first time, which he and I, thoroughly enjoyed.
I think the service that you have provided was excellent and I would definitely be recommending FleetPrices to my friends and colleagues.
It was much appreciated.
With regards to the experience I have had in getting my new car I would like to say how easy and professionally the whole transaction was handled by yourself and anyone else I had to deal with.
Advice was always on hand and delivered in a very curteous maner. Once the finance was agreed, both Doug and I were delighted at the speed in which the vehicle was delivered to us. We would have no hesitation in recomending you to prospective customers and thankyou for helping us find the right vehicle for us.
Sue & Doug
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