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Thanks for your email. I'm very happy with how everything has proceeded. Your team has all been extremely helpful every step of the way and has kept me fully informed. I will definitely be recommending you to anyone who I know who will be interested in leasing a car!
Hi everything went very smoothly thank you with the delivery of my car ,and James Durrant kept me informed during the whoe process ,as did Jessica Taylor thanks to them both ,I would certainly recommend your firm .regards sam cox
Thank you very much for your friendly, efficient and smooth experience while leasing the car 'nothing was too much' for you from the beginning. I felt that i was valued as a customer and you never failed to deliver even when i kept changing my about different car.I felt you were honest and approachable throughout the process. This goes to Jessica too who was efficient and very accommodating. Many thanks.
You have been so good in your role with me Anissa - very thorough and always following through on what you say you are going to do... I have felt safe having you as my liason person and sincerely have enjoyed our regular communications & banter throughout this rather drawn out process! You are clearly good at your job and take pride in it.
Than once again for your consistent hard work Anissa, I hope you get the recognition you deserve my lovely!
Sorry missed your call today as in meetings :(
Received car on time and happy with service from especially you and also your team. it is a credit to you all on your communication and customer service that you have provided to me for the two cars I have ordered from you so far.
I am in the service industry so know what it means to please the customer and its not easy, however you have been very professional and made me (the customer) feel extremely happy with the service I have received and would have no issue recommending you and your company to my colleagues.
Thanks again and hopefully you can do the same in two years when my car is due to be replaced again
Thanks for email, I was initially sceptical about using an online company after so many years of using main dealers for Mercedes and BMW.
I must say I will not be returning to main dealerships and so far have had a fantastic experience with Fleetprices.
The website allowed myself to configure exactly to my requirements and check out the best deals.
Andy was very professional and helpful throughout with no pressure to complete. (I like that greatly)
Office kept me up to date and the transaction to receive the car from Brighton Audi was also outstanding and was hassle free and delivered to my place of work.
Still can't believe I have only parted with your admin fee to date but that may change soon I expect.
I have already recommended yourselves to several colleagues and hope for the same good deals and service in 18 months when it will be time to start looking again.
All the best
The car was delivered yesterday morning. Excellent service from the delivery driver.
The car is great.
Many thanks again for your help on this.
Thanks for your email.
I've taken delivery of the car and am very pleased with it. I've also been very pleased with, and appreciative of the support provided by your team in arranging this lease. Anissa in particular has been very helpful: always prompt and courteous in dealing with my many questions. (In fact I'm sure she'll be pleased I've got the car now - I'll have no more queries for her to answer!!) The rest of the support team, whoever I've dealt with, have also been great. Thank you, and please pass on my thanks to them.
One comment on the actual package as something by way of feedback for the future. It wasn't clear until quite late in making the arrangements that the Jaguar leasing company does not allow the driver to utilise the “App” and the associated emergency response and breakdown services. As it happens I personally am not too worried by this: the App functions would be used on very few occasions anyway and I have alternative breakdown cover arrangements. However, as I'm paying ~£400/month it's disappointing to learn that I'm being denied access to all of the services that Jaguar have provided in the car I'm leasing. This is apparently on the grounds of “Data protection” but I sense this is nothing more than a poor excuse for the leasing company not to have to bother to put the resources in place to manage this properly. This is nothing to do with Fleet Prices, and certainly no reflection on the service that you have provided, but I raise this as a matter that you might wish to explore further.
I would also add, in closing, that the collection service for my previous car was also very well organised. Whilst this was probably not controlled by Fleet Prices, be happy to take some credit for it! :-)
I was very happy with the service provided and both Chris and Jessica, who dealt with my enquiry were both extremely helpful.
I am really happy with the car, the delivery and arrangements to pick up my Mini all went well. Jessica got back to me promptly if I had any questions, cannot fault the service.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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