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Sorry for the delay in replying. The Christmas break and our holiday has set me back a little....
So to my experiences of leasing a car. Overall I would have to say very positive. Right from the start I found your web-site to be extremely useful, giving as it does the chance to play with options (diesel v petrol or 24,36 or 48 months etc). After my first tentative enquiry when Anissa phoned me back I felt reassured by her professional and friendly approach. As you may know I was after a first car for my daughter as a X-mas present and had left it a bit late. However Anissa was able to source a suitable car for me and kept me fully in touch with all stages to enable us to complete just before X-mas.
The car was delivered exactly on schedule by a very friendly man from the dealership in Kendal.
I've never leased a car before but following this experience I feel confident that when the time comes soon to replace my wife's car we'll be taking the lease option and FleetPrices will be our first choice enquiry.
Thank you for your email, I am very pleased with the mini countryman, delivery was very organised & efficient & Annissa was an absolute super- star, can't thank her enough for the way she looked after me. I was on the otherhand very disappointed with landrover's lack of customer service regarding the increase in payment's, but extremely pleased at how quickly Annissa found the countryman as a replacement vehicle and sorted the agreement out for me.
It wasn't my first choice of car but can quite honestly say I'm smitten with it.
Thank you all at fleet prices your customer values exceed expectations
Thank you for your email dated 15th February concerning my car. It was delivered expertly by JCT600 driver John, who was celebrating his 86th birthday that day!
My whole experience with Fleetprices has been an absolute delight. From the first enquiry to James Durrant, right through to the delivery, I could not have had a better service. James answered all my queries and was not pushy at any time and put me right at ease. I was a bit apprehensive leasing for the first time and through the internet but I have to say it went like a dream. James managed to get me a better spec car within 3 weeks and even the same colour as I wanted!
After dealing with James your Support Team kept me in the picture throughout the ordering process and were very polite and informative whenever they contacted me.
The car is an absolute beauty, delivered by 8.30am on the day of delivery and John the JCT600 driver was an real character and did an excellent job bringing my car down from the north.
The car is brilliant and I am looking forward to my 3 years of motoring with it.
Many thanks again to all your staff.
The car is beautiful and I am very pleased with it. As to your service, I cannot fault it. Ashley was a pleasure to deal with from start to finish, and your customer service team dealt with my questions in a pleasant and efficient way throughout. This was important as there was quite a wait for delivery, which I was aware of from the start. I certainly would not hesitate to use Fleetprices again should I go down this route in the future. I would also be happy to recommend you to friends should they be looking to lease.
(John) Andy Tulloch
Yes I have received the car thank you and all is well.
Many thanks for all your help, I have found the whole process efficient and without problems.
Well, I have to say thanks for all the assitance that you have given me. I think the process was smooth, professionaly driven and I felt to be taken care of.
Thanks Leo. It was a pleasure doing business with you. Fiesta arrived today as arranged. A really smooth, speedy, stress free experience. Great to deal with someone who understands his clients requirements. Will happily recommend Fleetprices.co.uk. Sue
Thanks for your note. We did receive the car yesterday and all is well.
I would like to take this opportunity to thank you for your advice, patience and honesty throughout the whole procurement process. You have personally been very attentive and the response times to any/all of my queries, of which there have been many, has been truly first class. Everything went in accordance with the expectation you accurately set, which is key from the customer’s perspective.
I have purchased my vehicles from many different organisations in the past and unfortunately the experience has always left me wanting, however, I am pleased to say this has been the most positive experience to date. Testament to this is the fact that I wouldn’t hesitate to use you again, something I never previously done with any other organisation!
Once again many thanks
Sorry this is late but I've been away for a week!
Everything went very smoothly from beginning to end. Your guys Andy, Amy et al are a credit to your organisation.
Thanks for everything.
Sorry missed your call today as in meetings :(
Received car on time and happy with service from especially you and also your team. it is a credit to you all on your communication and customer service that you have provided to me for the two cars I have ordered from you so far.
I am in the service industry so know what it means to please the customer and its not easy, however you have been very professional and made me (the customer) feel extremely happy with the service I have received and would have no issue recommending you and your company to my colleagues.
Thanks again and hopefully you can do the same in two years when my car is due to be replaced again
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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