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Good afternoon Steve,
Thank you for contacting me.
Firstly I would like to say that I am delighted with the car and the process from my first contact with Anissa through to delivery has been excellent.
Each step of the way has been explained very well, when I was asked to complete the paperwork and required forms, this was all clear and any questions I had were taken care of very efficiently by Anissa.
I did get a little frustrated near the delivery as the date seemed to fluctuate a bit, however on reflection it was pretty much on the proposed delivery date and your staff were being open and transparent with the updates.
The car did seem to sit with the supplier for 2 weeks before they could give a slot to deliver which was again frustrating but the chap who delivered the car (Phil) contacted me the evening before to confirm the time of arrival and called again first thing in the morning to advise he was 45 minutes away, so that was very smooth.
Overall I am delighted with all of your staff, Anissa in sales and the girls in the support team, Rochelle, Rebecca, Rachel, Amy, Claire, Katie who all kept me regularly updated and were fast to answer any question that I had.
Kind regards to all
All good thanks. Car arrived promptly when arranged with a good hand over.
Thanks again for all your help.
Car delivered, all brilliant a big thank you!
Thank you for the email. The service I received was excellent - Anissa was very professional at kept me informed at every step of the way. The car is exactly as expected and the whole experience was smooth and stress free. May I also say that it was Becky Fearn who recommended me to Fleetprices and was also of great assistance.
I have already recommended your company to one of my colleagues who is thinking of leasing a car in the New Year.
We got delivery of the car and it is terrific. Unfortunately there is a small dent on the interior that Ive raised with Paul.
Id like to put on record my thanks to Paul Phillipson.
The car took a little over a year to secure due to me constantly changing my mind and bring uncertain about finances.
He treated me with the utmost respect and decency, never once making me feel like I was wasting his time.
He was always contactable and made the whole process fluent and easy.
He is a credit to your company.
Firstly, thanks for the email. I am very happy with the vehicle. One issue, I am assuming that my tax disc will arrive directly to my address? Please confirm.
I found the entire process from choosing a vehicle and to final delivery very efficient and professional and would highly recommend Fleet Prices to anyone considering a contract lease vehicle. The highly competitive prices clearly do not come at the expense of customer service, which was exceptional throughout the process.
In particular, Paul and Beverley were very helpful in organising my vehicle as quickly as possible, and I was kept up to date with developments throughout; by email, and by phone which I really appreciated.
Thank you for your email.
I was introduced and recommended to you (Fleetprices) by a colleague. Leasing was a new concept to me and I've always been someone who likes to own my cars. Having done some serious calculations on what my car was actually costing me, leasing did work out slightly more cost effective (based on the offer I got). Although I could not get the same caliber of car that I owned on lease without it costing a lot more money and the point of leasing for me was to save/cost no more than my current car. Fortunately at the time I was looking BMW were running a campaign on their 3 series which Leo alerted me too. He was very professional through the whole process and dealt with my many questions without fuss, being my first time at leasing I had a number of concerns regarding wear and tear, and looking at the different rental terms and which car manufacturer had the best offer, it took a few weeks to finally get me signed up!
It has been a trouble free experience and pleasure dealing with Leo and your support team. It was worth the 3 month wait for the car. The wife likes the car too which is always a good thing...
Thank you again and I'm sure I'll be speaking to Leo in 18 months time to discuss the next one. Hopefully there will be a similar deal/campaign running.
Kind regards and have a good Christmas
Just wanted to say I received my Car today and absolutely love
Thanks again to all for making the whole process so easy and
Already recommending your company
Thank you for your email and off course delivery of my new Car.
I am very pleased to say that the whole process has been quite seamless and trouble free. Very pleased with the car, it drives like a dream.
Thank you very much
Thank you for your email. Very happy with the car, thanks.
I must say I have been really very impressed with the customer service from your company - Anissa has been amazing, extremely helpful, efficient and responsive at all times, I cannot fault the service at all. I would not hesitate to use you again or recommend Fleetprices.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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