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Everything went to plan, very happy.
Great support and comms from all your team including Leo, Rachel and Rebecca.
The car is beautiful and I am very pleased with it. As to your service, I cannot fault it. Ashley was a pleasure to deal with from start to finish, and your customer service team dealt with my questions in a pleasant and efficient way throughout. This was important as there was quite a wait for delivery, which I was aware of from the start. I certainly would not hesitate to use Fleetprices again should I go down this route in the future. I would also be happy to recommend you to friends should they be looking to lease.
(John) Andy Tulloch
This my first time taking out a contract hire deal so was not sure how well or smoothly it would go.
Leo was great as was the support team and the whole process was about as painless as I could have hoped (in truth I wish the hand back process to BMW for my current car was anything like as smooth!).
My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
Excellent service from start to finish, special thanks to Peter he answered every question i had along the way. Would recommend your service to anybody (already have to a couple of people) Thanks again
Just to let you know - I received delivery of my new Mercedes about an hour ago.
The driver was very courteous, called beforehand as promised and explained the vehicle very well.
Anissa I have been very impressed with Fleet Prices - from my very first contact you have been very professional, responded to my emails quickly and answered all my queires. Thank you so much! If any of your future customers require a reference, I will be happy to provide one.
The delivery went as was expected with a phone call from the driver an hour before he arrived. The car looked fantastically clean.
I'm very happy the way I was treated by Fleet Prices with Leo letting me know of any problems throughout as I had been in the USA shortly before the new car arrived.
I have also been offered a day at Brooklands with Mercedes as there were a few problems with some of the paperwork. It was no problem to me but I am looking forward to going sometime in July.
The delivery went really smoothly and we love the car!
Thank you for all your help :)
Yes new car came today, thank you very much for your service, very efficient and nice people to deal with, please do not hesitate to contact me a couple of months before this lease expires as I would gladly give you my business again
Thanks very much
Thanks Steve - all went as planned and 10/10 for all parties concerned from start to finish in the process.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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