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I have dealt with Ashley on 2 separate occasions now and have to inform you of how professional he is at all times.
He truly is not only a credit to your company, but, to sales in general. He's always polite, informative, with great integrity.
When I leased the VV Transporter he dealt with an issue caused by one of your dealers losing its VW franchise seamlessly, explaining everything honestly and transparently putting my mind at rest.
He is true to his word and delivers without being pushy - salesmanship at its finest. Nothing is too much trouble for him.
We have never leased before and down to Ashley we are now on our second deal with your company.
It is extremely refreshing to have a trusting relationship with a sales person and fleet prices are very lucky to have him.
Thanks for your email. This is the first time I have ever used such a service, I must say from the start supported by Leo to delivery I have been very impressed. At each stage I have been kept well informed by every member of your team.
Finally, the car is brilliant and the firm that delivered where exceptional
Thank you for a great service, which I will most definitely be recommending to friends and family
Ref your e mail after delivery, At first we found that the whole experience of Leasing a car a little daunting but with the help
of Anissa the whole thing was quite simple,
We are very pleased with the Car and the service you provided and would not hesitate to recommend your company to
anyone at any time.
The delivery was on time and the driver was very helpful and considerate.
I am looking into the possibility of GAP Insurance in the near future.
In the meantime we thank you once again and have a happy Christmas.
With best regards
Margaret and Peter Cook
Margaret & Peter Cook
Yes I can confirm that service up to date and handover has been satisfactory.
In fact your sevice and assistance could not have been better. Right from the very first phonecall, your customer service has been excellent.
We would have no hesitations in recommending you or using you next time!
Just a short note to let you know that I was very happy with the service I received from Fleet Prices, for the second time, as I had previously leased a Mercedes A180 from you. Leo was again very helpful and kept me informed of what was going on and was able to accommodate any changes that I wanted . Also the rest of the support team, specifically Jessica, were also very helpful and able to sort out some changes that were needed to the paperwork, so thanks for all your assistance.
Regarding gap insurance, I followed the link from your website and have purchased GAP insurance from Brokergap, which I had previously also done for the Merc; thanks for the advice.
I am very pleased with the car and its was delivered exactly when I was advised.
Mike has been really good all the way though explaining everything from Finance contact/documents to how the payments work.
I am extremely happy with my experience through Fleet pricing and have already recommended 2 of my colleagues who are currently looking at upgrading their cars.
Thanks for your email. I'm very happy with the car and cannot fault the delivery service. Terence, the delivery man was very helpful and was spent some time with me explaining the vehicle before handing it over.
There was a error in my first order, 335d, where the price given to me was wrong and was not picked up until quite late in the process so we did not close. Leo helped through the issue and we agreed on the 435d instead, a good choice I think the car is much better specified than the 3 series and drives beautifully. Very happy.
The process once ordered was slick and easy and progressed without issue to delivery. The delivery was on time, very early in the day, and the off load was quiet and did not disturb my neighbours. The admin and communication was brilliant, I cannot praise Katie Buswell enough, she is a real asset to your organisation and I hope you recognise this with a thank you of some sort.
Price dependent, you will be the first on my list when the lease is done and I need another car and I will recommend you to others.
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Thank you for making contact.
I am very, very happy with my new car although I am still trying to work out how to drive it – got stuck in traffic this morning and was surprised to discover it was a Stop/Start affair!!!
I would like to thank your company, especially Leo Nicodemou, for the help and assistance re leasing my Qashqai Hatchback 1.6 DiG-T N-Connecta [Comfort Pack] 5dr . I stumbled across Fleet Prices whilst googling leasing companies and I am so glad I found you. Leo was lovely to work with and I trusted him immediately. He was unbelievably patient with me as I dithered over the model and the colour. We exchanged many emails and had many telephone conversations and he was incredibly helpful and knowledgeable about the specifications and colour offerings of both the Nissan and other makes. He was also very understanding when I changed my mind once one order had gone in, not batting an eyelid when I decided to upgrade the spec at the last minute and had to complete new paperwork.
I would also like to congratulate your Support Team – they, like Leo, are extremely friendly and kept me updated all along re the registration number for the insurance and very helpfully changed the delivery date for me to fit in with my work schedule. I was very impressed with the responsiveness of both Leo and the Support Team – I never had to chase up for a response to emails as they were very reactive.
All in all, a very positive experience and I would have no hesitation in recommending your company to other people.
Many thanks and kind regards
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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