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Vehicle hasarrived and we are very pleased with it. Worth the long wait!!
Pete and Esther
Just wanted to say thanks for all your hard work getting this sorted. The car arrived today and it is fantastic and even better than I thought it would be.
Hope you have a great Xmas and happy new year.
I have the car and everything is good thank you
An excellent experience and everything went according to plan
From the very moment on sunday evening when we completed a quote request on your website we were really pleased with the potential of having such a nice car and ultimately hassel free motoring.
The very next morning and just after 8am we received a reply from Anissa with a really competitve quote and some excellent information around next steps in the whole process of completing the finance application down to estimated delivery time of the car.
This put our minds at ease as we are first time leasers! So we were quite anxious around how it all works and the pros and cons etc. I have to say that the level of customer service which we received from Anissa was out of this world. She communicated clearly and concisely and the timeliness of her replies and the level of professionalism has certainly resulted in fleetprices gaining a customer for life. We have been truly blown away with the service and are over the moon with the car.
I have advised of a slight paintwork scratch to Anissa this morning and am awaiting a reply but this has not impacted my views of the service which we have received.
We are very happy customers and have shared your website with friends already who are looking for similar deals. Well done!!
Matt and Jodie
Matt & Jodie Millar
just to let you know was very happy with all my dealings with fleet prices during the process of leasing my first car. I corresponded with Mike Tibbs from the start and found him more than helpful with any questions I had and was very informative in letting me know how things were progressing during the time between ordering the car and the delivery of it . I would not hesitate to recommend fleet to anyone I know who are looking to car lease and will be looking to forward to using you again at the end of my current contract.
I did send some feedback through last week, but happy to repeat that I've been impressed with the level of service throughout the process.
And I'm very happy with the car...!
I have just taken delivery of my new VW Touareg and I am delighted with it.
Many thanks for making the arrangements so successfully for me.
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Yeti duely arrived this morning everything fantastic, just wanted to express my thanks for all your help in sorting things out for me and having the patience to deal with a cranky old Welshman looking for a bargain. Yachi da butty boy roughly translated means cheers mate ha ha.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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